Customer Experience Coordinator
hace 2 días
Becoming a Customer Experience Coordinator for our Sea Logistics department at Kuehne+Nagel will give you the opportunity to build strong relationships with customers and create tailored solutions to meet their needs.
Role OverviewThis role involves providing exceptional customer service, ensuring timely communication, and resolving any issues that may arise. As part of our team, you will be responsible for driving customer engagement, satisfaction, retention, and reactivation in close collaboration with Field Sales and the Operational Care Center (OCC).
Your Key Responsibilities- Customer Support: Provide helpful information, answer questions, and respond to complaints in a professional and courteous manner.
- Operational Collaboration: Establish and strengthen operational relations with customer contacts through daily interactions, regular care visits, and proactive advising and consulting to ensure customer satisfaction.
- Order Management: Qualify customer inquiries, provide quotations within the given price band, and follow up to ensure quotations are accepted and closed.
- Credit Limit Adjustments: Support customer onboarding by ensuring inclusion and transfer of customer requirements into the KN systems alongside the initial customer order.
- Document Control: Document, resolve, analyze all complaints, and identify, share, and eliminate root causes.
- Reporting: Create, review, and refine customer reports to ensure delivery against all financial targets and strategic objectives.
- A bachelor's degree in International Relations or similar field is preferred.
- +2 years of experience in customer service, preferably in import sea logistics processes.
- Advanced English language skills.
The salary for this position is estimated to be around $60,000-$80,000 per year, depending on location and experience. This figure is based on industry standards and takes into account the level of responsibility, qualifications, and market conditions. At Kuehne+Nagel, we offer excellent training programs, a competitive compensation package, tuition reimbursements, employee discounts, benefits, and opportunities for career growth.
With offices worldwide, we provide a dynamic work environment that fosters collaboration, innovation, and continuous learning. If you are looking for a challenging role that allows you to make a real impact on customer satisfaction, we encourage you to apply for this exciting opportunity.
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