Customer Experience Champion
hace 5 días
We are Cuckoo, a leading provider of feel-good broadband in the UK. Our mission is to make our customers' lives easier and their broadband faster. We strive to deliver exceptional customer experiences while showcasing our core values with every interaction.
About Us:At Cuckoo, we put our customers at the heart of everything we do. Our customer-centric approach ensures that our customers receive seamless support throughout their journey with us.
We've already topped MoneySavingExpert's poll for the best customer service (twice) and are well on the way to achieving our overall aim: to become the UK's most recommended way to connect.
Our team is passionate about creating smooth and stress-free journeys for our customers. We exist to provide an excellent customer experience, whilst showcasing Cuckoo's core values with every interaction.
More about this role:This role is hybrid-remote, meaning that certain shifts can be worked remotely from the comfort of your home, and from our modern, spacious and vibrant Exeter-based office.
We are looking for a Customer Care Specialist who will play a key role in delivering exceptional customer experiences. The successful candidate will be responsible for dealing with customer interactions via phone, email, and live chat.
The ideal candidate will have a customer-centric approach in all interactions and enjoy working with and around other passionate people. They should be comfortable multitasking and managing priorities, have a great level of attention to detail, and love working with like-minded people.
A salary of £30,000 - £40,000 per annum, depending on experience, reflects our commitment to compensating our employees fairly for their hard work and dedication.
Responsibilities:- Dealing with customer interactions via phone, email, and live chat
- Owning the customer experience, including installation management, Customer Care, and phone number porting requests
- Proactively managing customers' experiences both before and after installation, ensuring that they have regular contact and have realistic time frames and managed expectations
- Assisting in resolving any issues the customer may have such as loss of service and or installation issues
- Identifying potential advocate customers that can be approached for case studies and customer feedback quotes
- Collaborating with other teams within the business to ensure an efficient customer journey throughout
- Customer-centric approach in all interactions
- Enjoy working with and around other passionate people
- Comfortable multitasking and managing priorities
- Great level of attention to detail
- Love working with like-minded people
- Excellent written and verbal communication skills
- Desire to do things a little bit differently
- 4x Life Assurance
- Income Protection
- Salary Sacrifice Pension
- 30 days holiday plus statutory bank holidays
- Enhanced Sick Leave
- Enhanced Family Leave
- Private Healthcare
- Private Dental Care
- Cycle 2 Work Scheme
- Health Cash Plan
- Shopping Discounts
- Discounted Breakdown Cover
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