Customer Experience Champion

hace 4 días


Buenos Aires, Buenos Aires C.F., Argentina Cuckoo A tiempo completo

At Cuckoo, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Care Specialist, you'll play a pivotal role in shaping our customers' perceptions of our brand. We believe that every interaction is an opportunity to build trust, resolve issues efficiently, and provide seamless support.

Key Responsibilities:
  • Managing customer inquiries via phone, email, and live chat, ensuring timely and effective resolutions.
  • Owning the customer experience, from installation management to resolving complex issues, such as loss of service or installation problems.
  • Proactively engaging with customers to ensure their needs are met, and they have realistic time frames and managed expectations.
  • Identifying potential advocate customers for case studies and customer feedback quotes.
  • Collaborating with internal teams to ensure a smooth customer journey.
About You:
  • You're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment.
  • You possess excellent communication skills, both written and verbal, and are comfortable handling multiple priorities.
  • You're detail-oriented, proactive, and enjoy working collaboratively with others.
  • You're committed to doing things differently and strive for continuous improvement.
We Offer:
  • An annual salary of £24,690, recognizing your value in delivering exceptional customer experiences.
  • A range of benefits, including 4x life assurance, income protection, and a salary sacrifice pension.
  • 30 days holiday plus statutory bank holidays, allowing you to recharge and come back refreshed.
  • Enhanced sick leave, family leave, and private healthcare, demonstrating our commitment to your well-being.
  • Cycle-to-work scheme, health cash plan, shopping discounts, and discounted breakdown cover, enhancing your work-life balance.

We're looking for someone who shares our passion for delivering exceptional customer experiences. If you're up for the challenge, please apply now.



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