Travel Experience Manager
hace 1 semana
Job Title: Travel Experience Manager
About An Epic Adventure:
We specialize in crafting unforgettable, personalized travel experiences for our discerning clients. We take the stress out of planning and manage every detail so our clients can focus on enjoying their adventures.
Key Responsibilities:
- Design and manage customized itineraries, including flights, accommodations, transportation, and activities, to ensure seamless travel experiences.
- Handle client inquiries, issues, and last-minute changes with professionalism and efficiency.
- Coordinate with airlines, hotels, tour operators, and other vendors to confirm bookings and ensure client satisfaction.
- Monitor schedules and ensure all aspects of the client's journey run smoothly.
- Provide proactive support by addressing concerns or special requests before, during, and after the trip.
- Assist in documentation and inform clients about necessary requirements such as passports, visas, and vaccinations.
- Keep clients updated on travel advisories, destination insights, and trends.
- Utilize CRM systems to manage client profiles, preferences, and feedback.
Requirements:
- Experience in hospitality, event planning, or customer service (preferred but not required).
- Strong knowledge of booking systems, platforms, and processes.
- Excellent communication and interpersonal skills with a customer-first approach.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to problem-solve and stay calm under pressure.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Passion for creating memorable experiences for clients.
Compensation Package: $60,000 - $80,000 per annum based on experience, depending on the location.
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