L2 Support Engineer
hace 2 semanas
**Company Description**
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
From prototype to real-world impact - be part of a global shift by doing work that matters.
As a L2 Support Engineer at Endava you will work with our teams to support our client operations.
**Responsibilities**:
- Ensure all requests, incidents, and queries are triaged in Service Management tool within agreed SLAs.
- Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
- Perform requirements analysis.
- Document and communicate the results of your efforts.
- Work closely with clients, technicians, and managerial staff.
- Ensure solutions meet business needs and requirements.
- Perform user acceptance testing.
**Qualifications**
- Experience working with customers.
- Experience with SQL, familiar with SQL Queries, intermedia level prefered. Understanding relational databases.
- High knowledge of English language (>70% Level).
- Basic Knowledge of BI Tools: Familiarity with tools like Tableau, Power BI, or similar.
- Capable of identifying trends and using statistics to interpret data.
- Ability to evaluate the current environment, gather needs, and propose a recommended CM solution.
- Incident Management Proficiency: Experience working with project management tools such as Jira, Trello, Azure DevOps, or ServiceNow.
- Basic understanding of how the Internet works (Servers, Packages, IPs, Clients, etc.).
- Curiosity and business acumen.
- Self-starter and driven.
- Very good analytical thinking focused on details.
- Organized, methodical, and structured approach to work with attention to details.
- Strong written and verbal communication skills.
**Additional Information** Additional information**
Discover some of the global benefits that empower our people to become the best version of themselves:
- ** Finance**: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- ** Career Development**: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- ** Learning Opportunities**:Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- ** Work-Life Balance**: Hybrid work and flexible working hours, employee assistance programme;
- ** Health**: Global internal wellbeing programme, access to wellbeing apps;
- ** Community**: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
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