Support Engineer 2nd Line

hace 3 días


Buenos Aires, Argentina Softline International A tiempo completo

**What you’ll be doing - your responsibilities**
- Provide second line support to customer users, analyze problems, and offer solutions to issues that cannot be addressed by tier 1(L1 engineer)
- Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
- Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
- Consult and collaborate with your immediate peers or colleagues across the board to resolve service issues.
- Establish a good working relationship with the customers and 3rd parties.
- Work on Trend Analysis and Problem management
- Work with the IT Manager and wider support team to ensure any recurring technical issues are addressed and documented to KBDB.
- Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support.
- Advise customers on how to gain additional value from their Microsoft products.
- Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
- Technically Groom L1 Resources to L2 Level
- Ensures a high level of customer satisfaction by ensuring the continuous operation of his systems

**Skills required for the role**
- Bachelor’s degree in Information Technology, Computer Science, or a similar field.
- M365: Exchange Online, OneDrive, Sharepoint, Yammer, Teams and Other components.
- EMS: ATP, AADP, AIP, MCAS, MDATP (basic knowledge).
- MS Azure (IaaS & PaaS)
- Certifications: Microsoft 365, Microsoft Azure (at least two)
- _ Additional (advantage):_ SQL server; Windows 10; Exchange Server, Exchange Federation; Active Directory, AD connect, ADDS,DNS,DHCP,AD Sync & SSO,Azure AD, AD Trust, WSUS, Print Server and File Server; Windows Server & Client (OS); SCCM; Intune; Microsoft Identity Manager (MIM); Hyper-V
- Knowledge of working for a Managed Service Provider
- Teamworking skills and a collaborative approach to work.
- Ability to multitask and prioritize your workload.
- Languages**:English (required), Portuguese (optional).
- Availability to work rotating monthly shifts.

**Experience you would be expected to have**
- Minimum of 2 years proven experience working in a 2nd line position



  • Buenos Aires, Argentina Noventiq A tiempo completo

    Now we’re looking for a **Support Engineer 2nd line** to bring Supports. You’ll be a part of our Global SDC Team. **What you’ll be doing - your responsibilities** - Provide second line support to customer users, analyze problems, and offer solutions to issues that cannot be addressed by tier 1(L1 engineer) - Scope a customer’s issue by collecting...

  • Technical Support

    hace 7 meses


    Buenos Aires, Argentina Global Services Business A tiempo completo

    Important company requests ING. IN TECHNICAL SUPPORT **Requisitos**: Technology Skills Desktop support 1st and 2nd line support Microsoft 7/10/11 OS installation and reimaging Microsoft Office 2016 - Office 365 support Microsoft Outlook configuration, troubleshooting, housekeeping, and administration. Network troubleshooting, IP, DHCP, DNS 1st and 2nd line....


  • Buenos Aires, Argentina GSB A tiempo completo

    Important company requests ING. IN TECHNICAL SUPPORT **Key Responsibilities and Accountabilities** - Provide support for any IT related issue as directed by management. - Perform daily checks on DC equipment and report them to the management. - Provide weekly reports to management for all issues at assigned sites. - Take ownership of incidents & service...

  • Support Engineer

    hace 7 meses


    Buenos Aires, Argentina MicroStrategy Brasil A tiempo completo

    MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people. Join us as a **Support Engineer **in our Argentina Delivery Center and take your career to the next level! The Support Engineer...

  • Support Engineer

    hace 7 meses


    Buenos Aires, Argentina MicroStrategy Services Corp. A tiempo completo

    **Company Description** MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people. Join us as a Support Engineer in our Argentina Delivery Center and take your career to the next level! The...

  • Support Engineer

    hace 7 meses


    Buenos Aires, Argentina MicroStrategy Argentina A tiempo completo

    **Company Description** MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people. Join us as a **Support Engineer** in our Argentina Delivery Center and take your career to the next level! The...

  • Support Engineer

    hace 2 días


    Buenos Aires, Argentina Techunting A tiempo completo

    Description **Description**: Answer calls from customers regarding all aspects of Avalon: Functional use of the system, any technical issues end users may encounter. First level troubleshooting of reported errors and collaborating with 2nd or 3rd level support when called for. **Requirements**: **Technical expertise (mandatory)**: Understanding of...

  • Support Engineer

    hace 3 días


    Buenos Aires, Argentina MicroStrategy Argentina A tiempo completo

    **Job Description**: The Role: The Customer Support Group (CSG) provides unparalleled customer service to all customers, partners and internal personnel of MicroStrategy. The Technical Support Engineer (TSE) in CSG is responsible for providing first line technical support for a set of MicroStrategy Products. The TSE dedicates his/her time to resolving...


  • Buenos Aires, Argentina Noventiq A tiempo completo

    Now we’re looking for a **Support Engineer 1st line** you’ll be a part of our Global SDC Team *** **What you’ll be doing - your responsibilities** - Be the first point of contact for customers seeking technical assistance over the phone or SM tool/portal; - Qualify and document the problems raised by customers and investigate the problem by doing your...


  • Capital Federal, Buenos Aires, Argentina Wärtsilä A tiempo completo

    **Technical Support Engineer**: A safer, low-carbon shipping industry is underpinned by data sharing. We at Wärtsilä Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics - for the safe movement of goods and people. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to...


  • Buenos Aires, Argentina Transforming Support A tiempo completo

    **Overview**: This role will allow you to relocate to the United Kingdom on a sponsored visa. Rate of pay between BAM 21.33 (£9.20) to 24.70 (£10.65) per hour. Our Vision - to support individuals to live a quality life, - to achieve their goals and aspirations through person-centred services - to enable choice and control in a nurturing environment that...


  • Buenos Aires, Argentina Calibre Global Consulting A tiempo completo

    Transmission Line Tower Structure Engineer Location: UK (Remote Working) The Transmission Line Structural Engineer plays a pivotal role in steering the direction and development of customized composite insulated cross-arm (CICA) overhead line solutions for line compaction and upgrading applications. The primary objective is to continuously optimize and...


  • Buenos Aires, Argentina buscojobs Argentina A tiempo completo

    Transmission Line Tower Structure Engineer Location: UK (Remote Working) The Transmission Line Structural Engineer plays a pivotal role in steering the direction and development of customized composite insulated cross-arm (CICA) overhead line solutions for line compaction and upgrading applications. The primary objective is to continuously optimize and...


  • Buenos Aires, Argentina buscojobs Argentina A tiempo completo

    Transmission Line Tower Structure Engineer Location: US (Remote Working) The Transmission Line Structural Engineer plays a pivotal role in steering the direction and development of customized composite insulated cross-arm (CICA) overhead line solutions for line compaction and upgrading applications. The primary objective is to continuously optimize and...


  • Buenos Aires, Argentina Tekskills Inc A tiempo completo

    **Job Title: Network Support Engineer** **Location: Buenos Aires,** **Argentina (Onsite)** **Duration:12+ Months** **JD**: VC/Netcool Admin work, Monitoring /alerting. Chat and Phone Support, DCO escalations **Job Type**: Contract


  • Buenos Aires, Argentina GSB Solutions A tiempo completo

    We are looking for a skilled and professional Desktop Support Engineer to join our team. As a Desktop Support Engineer, you should provide support and technical assistance regarding any hardware, software, and network issues. Should also possess knowledge and experience to troubleshoot problems and errors. Should be quick to respond, fast learner, with a...

  • IT Operations Engineer

    hace 6 meses


    Buenos Aires, Argentina Teem A tiempo completo

    **US-Based Client. Must be Proficient in English Written and Verbal Skills.** **Only Resume Written in English will be Accepted.** At Teem, we're passionate about designing and building software that enhances productivity and improves people’s lives. As a Software Engineer, you'll have the opportunity to work on challenging problems and collaborate with...


  • Buenos Aires, Argentina BYD Europe A tiempo completo

    As Technical Support Engineer you will: Responsible for the regional technical support in Europe, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support; Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional...


  • Buenos Aires, Argentina BYD Europe A tiempo completo

    As  Technical Support Engineer  you will: Responsible for the regional technical support in Europe, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support; Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional...

  • Support Operator

    hace 7 meses


    Buenos Aires, Argentina Ailet A tiempo completo

    We’re **Ailet, **a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what’s happening in-store and how to improve sales performances. Ailet is a global player...