Support Operator

hace 7 meses


Buenos Aires, Argentina Ailet A tiempo completo

We’re **Ailet, **a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what’s happening in-store and how to improve sales performances.

Ailet is a global player collaborating with the strongest brands in the FMCG community. We already worked with Danone, Nestlé, Pepsi, Coca-Cola Andina, Heineken, Mars, Kraft Heinz, and P&G. We have more than 30 clients Worldwide in more than 25 countries.

We are seeking a talented **1st Line Support Operator** to join our team in the LATAM region and enhance our capabilities. The primary responsibilities of this position include delivering fundamental user support and effectively managing ticketing processes. In this role, the **1st Line Support Operator (LATAM)** will play a pivotal role in addressing user inquiries in both **Spanish and Portuguese** languages, ensuring seamless assistance and satisfaction.

**Responsibilities**:

- Collaborate with Technical Specialists of customers, as well as internal users to provide expert consultation and support on our services;
- Ensure the setup and configuration of our services;
- Identify and diagnose errors, search for and report software bugs, and incident handling;
- Set up integrations between our services and external client systems;
- Actively monitor service requests, keeping users informed of updates and changes while maintaining adherence to Service Level Agreements (SLA);
- Handing over unsolved requests to the 2nd line Support Specialists.

**Requirements**:

- Knowledge in **Spanish** and/or **Portuguese **(Fluent/Native);
- Intermediate-Advanced knowledge of **English **(B2 or higher);
- 1-2 years of experience communicating with users in Technical Support or a similar position;
- Understanding of IT basics;
- Ability to work in a team.

**Will be a plus**:

- Experience in IT product company;
- Technical background: understanding the principles of DB, integrations, and the ability to read logs;
- Understanding the processes of FMCG/trading networks in the field of Marketing and Sales execution;
- Higher education.

**We offer**:

- Competitive payment in USD;
- Performance bonuses;
- Work on your timezone schedule;
- Enjoy your national holidays;
- 28 days of paid vacation per year;
- Work on international projects with multicultural teams;
- Professional development: Inside company training and Performance Reviews.

We’ll be glad to meet you

Please make sure to send your CV in English. The initial interview will be held in English.

**Salary**: From $280,000.00 per month

Application Question(s):

- What is your salary expectation (USD)?

**Language**:

- Spanish (preferred)
- Portuguese (preferred)
- English (preferred)


  • Boc Operator

    hace 2 meses


    Buenos Aires, Argentina Warner Bros. Discovery A tiempo completo

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...


  • Buenos Aires, Argentina Siemens S.A. A tiempo completo

    Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first....

  • Machine Operator

    hace 7 meses


    Buenos Aires, Argentina Space Talents - Your Career Abroad A tiempo completo

    We're hiring machine operators for permanent on-site jobs at top employers in Germany and Austria, with full visa sponsorship, relocation support and full social benefits. Prior experience in machine operation is a benefit, but not mandatory. From the large metal coil to the perfectly profiled slat - you have control over complex machines that ensure they...

  • Chief Plant Operator

    hace 2 meses


    Buenos Aires, Argentina Ejad A tiempo completo

    About the Hiring CompanyA top international oil and gas service company, known for its commitment to innovation, specializes in guiding the energy sector towards enhanced efficiency and sustainability. With opportunities for career advancement and a strong emphasis on employee growth, working here is highly valued. They offer solutions in digital...

  • Data Analyst

    hace 7 meses


    Buenos Aires, Argentina Ailet A tiempo completo

    We’re **Ailet**, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what’s happening in-store and how to improve sales performances. Ailet is collaborating...


  • Buenos Aires, Argentina JPMorganChase A tiempo completo

    **JOB DESCRIPTION** JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in...

  • Workshop CNC Operator

    hace 4 semanas


    Buenos Aires, Argentina John Crane A tiempo completo

    **Descripción de la empresa** **Descripción del empleo** Provee las partes fabricadas requeridas para el ensamble de productos finales, a través del mecanizado de piezas complejas en equipo CNC. Algunas funciones no limitadas Verificar y ejecutar el programa CNC para la Orden de trabajo. - Realizar el programa CNC para piezas nuevas siguiendo las...


  • Buenos Aires, Argentina IBM A tiempo completo

    Introduction Your Role and Responsibilities IBM Consulting Cybersecurity Services is seeking a Senior Threat Hunter to join a global Threat Hunting team. This is an opportunity to be part of a global team of innovative and highly trained individuals focused on cybersecurity threat hunting and continuous improvement of security operations monitoring and...

  • Rf Planning Engineers

    hace 2 días


    Buenos Aires, Argentina Atriano LLC A tiempo completo

    **Role Overview**: **Key Responsibilities**: - Support network-planning process by completing technical templates using inputs such as site visit reports, contractor data and operator project guidelines. - Analyze site visit and infrastructure documentation to identify possible site solutions for 4G/5G expansion or new site installations. - Ensure accuracy,...


  • Buenos Aires, Argentina Unique Talent Solutions A tiempo completo

    **Main Responsibilities: 1) Work from our CRM with a list of target Tour Operators and organize an agenda confirming meetings with these targeted audience. 2) Help and ensure that each partner has delivered the information requested by the Tour Operator and we are on top of what needs to be done next. 3) Event organizing - Help to organize focused events...


  • Buenos Aires, Argentina Infotree Global Solutions A tiempo completo

    We are searching for Sales Administration Officers for our customer to join a team supporting an European customer base. We need people with fluent German, French, Spanish, or Italian + and extra language such as arabic, swedish etc. The responsibility of the team is to handle all the administrative tasks for the spare part orders, from initial contact...


  • Buenos Aires, Argentina Infotree Global Solutions A tiempo completo

    Assignment descriptionWe are searching for a German-speaking Sales Administration Officer to join our clients team supporting a European customer base. The responsibility of the team is to handle all the administrative tasks for the spare part orders, from initial contact with the customer to coordination and follow-up of transportation to the customer’s...


  • Buenos Aires, Argentina Motorola Solutions A tiempo completo

    **Company Overview**: Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. We unify voice, data, video and analytics in one...


  • Buenos Aires, Argentina Cross Border Talents A tiempo completo

    Project : Payment system Location : Athens, Greece (Remote) Relocation Package : 2 weeks of hotel accommodation Flight ticket (within the EU) Airport pickup Real estate agency fee covered Joining deadline: 8.01.25 Language Requirements : Italian : C2 Level (Fluent) English : C1 Level (Intermediate) Salary : Base Salary: 1,100 EUR Monthly (paid over 14...


  • Buenos Aires, Argentina Pentasia A tiempo completo

    A global Gaming Technology operator is looking for an Accounting Analyst to join their newly established team and help us support the company's presence in the market of Argentina. This is a great opportunity for professionals who aspire to advance their career in Accounting and Finance by helping improve the financial and accounting efficiency and...

  • Financial Controller

    hace 4 meses


    Buenos Aires, Argentina Community Sports Partners A tiempo completo

    Location: Remote (Based in Argentina) Salary Range: $2,500.00 USD - $3,000.00 USD (Depending on experience and qualifications) Work Schedule: Monday - Friday, 08:00 am to 07:00 pm EST Employment Type: Independent Contractor Company Overview: Community Sports Partners is a leading operator of both recreational facilities and numerous branded service...

  • Vp of Operations

    hace 3 meses


    Capital Federal, Buenos Aires, Argentina Selina A tiempo completo

    **Who we are** Our mission is to build a global movement where people live, travel, work and experience, while making meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new...


  • Buenos Aires, Argentina Novartis A tiempo completo

    393608BR **Commercial Customer Engagement Partner**: Argentina **About the role** Location: Buenos Aires To be the main point of contact between Novartis and Healthcare Professionals (HCPs) by supporting our ecosystem of solutions (including digital ones) and reinforcing the emotional and scientific connection with stakeholders. To act as Novartis...


  • Buenos Aires, Argentina Flowserve Corporation A tiempo completo

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...


  • Buenos Aires, Argentina Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...