L2 Technical Support Engineer
hace 2 semanas
About the company
Velexa is one of the leaders in the Wealthtech industry, ranked for 3 consecutive years among a young and ambitious WealthTech company. Velexa was recently shortlisted among the world's leading Top 100 WealthTech companies by Fintech Global. The company empowers financial institutions to capitalize on the demand for modern and ubiquitous investing solutions by new-generation investors. Velexa's B2B2X investing platform as a service caters to various business models and offers the choice from a full set of front-end channels, brokerage wealth platform, and even post-trading as a Service. Visit our website.
The role:
Engineer in 24/5 Technical Support Team in fintech software and services.
- Role: L2 Technical Support Engineer
- Reporting line: L2 Technical Support Lead
- Location: Kazakhstan (remote)
Key responsibilities:
- Support and maintenance of Velexa products (front-end and back-end parts of trading software and services)
- Work with the main support channels: Jira, Email, Slack
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Follow the SLA for issues with respect to the severity
- Automate routine tasks
- Build relevant internal documentation
Requirements:
- 1 year+ work experience in software/services/applications technical support
- Hands-on experience with Linux (terminal, system and applications logs, basic diagnostics)
- Basic knowledge in computer networks
- English starting from intermediate (B1) level
- Good communication skills
Nice to have:
- Work experience in FinTech
- Basic understanding of investment and trading
- Basic automation skills - Python and Bash
- Work experience with Atlassian products: Jira, Confluence
Benefits:
- Remote work
- Shift schedule: morning (8:00 - 17:00 GMT+3), day (12:00 - 21:00 GMT+3), afternoon (15:00 - 00:00 GMT+3) or night shifts (00:00 - 08:00 GMT+3)
- Monthly KPI bonuses
- Extra medical insurance
- Educational program: reimbursement of 50% for educational courses
- Minimum bureaucracy and career growth opportunities
- Friendly international team
#J-18808-Ljbffr
-
L2 Support Engineer
hace 2 días
Buenos Aires, Argentina Endava A tiempo completo**Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...
-
Technical Support Engineer
hace 4 meses
Capital Federal, Buenos Aires, Argentina Wärtsilä A tiempo completo**Technical Support Engineer**: A safer, low-carbon shipping industry is underpinned by data sharing. We at Wärtsilä Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics - for the safe movement of goods and people. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to...
-
L1 / L2 Technical Support Consultant (Argentina)
hace 7 meses
Buenos Aires, Argentina SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as an L1 / L2 Technical Support Consultant at a cutting-edge platform that offers blazing-fast integration of a robust user infrastructure, ensuring that businesses can deliver exceptional user...
-
L1 / L2 Technical Support Consultant (Argentina)
hace 5 meses
Buenos Aires, Argentina SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as an L1 / L2 Technical Support Consultant at a cutting-edge platform that offers blazing-fast integration of a robust user infrastructure, ensuring that businesses can deliver exceptional user...
-
L2 Technical Support Consultant
hace 4 meses
Buenos Aires, Argentina SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our Technical Support Engineer team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
Technical Support Engineer | Romania
hace 3 semanas
Buenos Aires, Argentina BYD Europe A tiempo completoAs Technical Support Engineer you will: Responsible for the regional technical support in Europe, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support; Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional...
-
Technical Support Engineer
hace 1 día
Buenos Aires, Argentina Web: A tiempo completoDescripción del empleo: **Why Work at Lenovo**: Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet. And we go big. No, not big—huge. We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most...
-
L2 Technical Support Consultant
hace 4 meses
Buenos Aires, Argentina SupportYourApp A tiempo completoPassionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our Technical Support Engineer team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
Technical Support Engineer | Czech
hace 3 semanas
Buenos Aires, Argentina BYD Europe A tiempo completoAs Technical Support Engineer you will: Responsible for the regional technical support in Europe, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support; Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional...
-
Technical Support Engineer
hace 4 semanas
Buenos Aires, Buenos Aires C.F., Argentina 2Bros Services A tiempo completoWe are seeking a skilled Technical Support Engineer to provide exceptional customer experience by delivering fast and effective support to our clients. As a Technical Support Engineer, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions.To...
-
Technical Support Engineer
hace 3 meses
Buenos Aires, Argentina Legion A tiempo completo**Technical Support Engineer**: **Remote, Buenos Aires, Argentina**: **JOB OVERVIEW** As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators & users through end-to-end resolution. **RESPONSIBILITIES AND DUTIES** **Troubleshoot...
-
On-site Technical Support L2
hace 7 meses
Buenos Aires, Argentina STEFANINI LATAM A tiempo completo¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. ¡Seguro no te quieres quedar fuera! ¡On-Site Technical Support L2! ¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus ambiciones! **Responsabilidades y...
-
Field Service Engineer
hace 3 meses
Buenos Aires, Argentina ITEX A tiempo completoAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality.Summary:As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...
-
Technical Support Consultant
hace 2 días
Buenos Aires, Argentina SupportYourApp A tiempo completoPassionate about the latest trends in Tech? What if you had a chance to be a part of the world’s leading Hardware, Software of SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds. Join our SupportYourApp team as a Technical Support Consultant and get the most agile digitalized...
-
Support Engineer
hace 7 meses
Buenos Aires, Argentina MicroStrategy Brasil A tiempo completoMicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people. Join us as a **Support Engineer **in our Argentina Delivery Center and take your career to the next level! The Support Engineer...
-
Support Engineer
hace 7 meses
Buenos Aires, Argentina MicroStrategy Services Corp. A tiempo completo**Company Description** MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people. Join us as a Support Engineer in our Argentina Delivery Center and take your career to the next level! The...
-
Support Engineer
hace 7 meses
Buenos Aires, Argentina MicroStrategy Argentina A tiempo completo**Company Description** MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people. Join us as a **Support Engineer** in our Argentina Delivery Center and take your career to the next level! The...
-
On-site Technical Support L2
hace 3 meses
Vicente López, Buenos Aires, Argentina STEFANINI LATAM A tiempo completo¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. ¡Seguro no te quieres quedar fuera! ¡On-Site Technical Support L2! ¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus ambiciones! **Responsabilidades y...
-
Network Support
hace 4 meses
Buenos Aires, Argentina Tech Domain A tiempo completoWe are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...
-
(Inicio Inmediato) Field Service Engineer
hace 3 semanas
Buenos Aires, Argentina ITEX A tiempo completoAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality. Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...