![SupportYourApp](https://media.trabajo.org/img/noimg.jpg)
(Cybersecurity) Technical Support Consultant
hace 4 semanas
Are you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity?
Join our Technical Support Consultant team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age.
Thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What you will do:
- Act as the initial point of contact for customers, addressing inquiries, technical issues, and requests promptly and professionally
- Identify and classify email phishing
- Monitor and manage the ticketing system, ensuring all customer interactions are tracked and resolved efficiently while adhering to SLA’s
- Provide expert guidance and troubleshooting to customers, guiding them through technical processes and resolving issues to their satisfaction
- Assist in documenting customer interactions and common solutions to improve knowledge sharing within the team
- Collaborate with T2 and SOC Analysts to contribute to cybersecurity incident management
What you need to succeed in this role:
- Excellent English language (at least C1 for both spoken and written)
- Knowledge of cybersecurity concepts and email phishing
- Experience in technical / customer support (preferably in the cybersecurity field)
- Strong troubleshooting skills
- Customer-oriented and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus:
- Experience with Zendesk or similar CRM systems (Salesforce)
- Technical background
Benefits:
- Flexible schedule
- Opportunity to work remotely
- Creative and unique art offices (see for yourself)
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Mind-blowing corporate events and social activities
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome, positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
-
(Cybersecurity) Technical Support Consultant
hace 4 semanas
Buenos Aires, Argentina SupportYourApp A tiempo completo**Are you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity?** Join our **Technical Support Consultant** team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age. Thrive in a multicultural and multilingual environment while enjoying...
-
Technical Support Consultant
hace 2 semanas
Buenos Aires, Argentina SupportYourApp A tiempo completoPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
L2 Technical Support Consultant
hace 2 semanas
Buenos Aires, Argentina SupportYourApp A tiempo completoPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
L1 / L2 Technical Support Consultant (Argentina)
hace 3 semanas
Buenos Aires, Argentina SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as an L1 / L2 Technical Support Consultant at a cutting-edge platform that offers blazing-fast integration of a robust user infrastructure, ensuring that businesses can deliver exceptional user...
-
Senior Lead Cybersecurity Architect
hace 4 días
Buenos Aires, Argentina JPMorgan Chase & Co. A tiempo completoJoin one of the world's most influential companies and leverage your skills in cybersecurity to have a real impact on the financial industry. As a Lead Cybersecurity Architect at JPMorgan Chase within the cyber and tech controls line of business, you are an integral part of a team that works to develop high-quality cybersecurity solutions for various...
-
Account Manager
hace 5 días
Buenos Aires, Argentina VerSprite A tiempo completo**VerSprite** VerSprite is an Inc. 5000 2020 fastest growing company and industry leader in PASTA threat modeling. Founded in 2007, VerSprite is a private cybersecurity consulting firm helping organizations tighten their risk-gaps with evolved security solutions and advanced threat intel tools. VerSprite has a 97% client retention rate providing...
-
Technical Consultant
hace 2 semanas
Buenos Aires, Argentina Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Sr Cybersecurity Advisor
hace 3 semanas
Buenos Aires, Argentina Culmen International LLC A tiempo completoOverview: Established in 2004, Culmen International is committed to enhancing international security, strengthening homeland defense, optimizing government operations and providing humanitarian assistance around the world. We provide technical and management expertise, develop innovative technology solutions, and deliver youth care services, logistics,...
-
Associate Technical Consultant
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Extend IT A tiempo completoActualmente, nos encontramos en la búsqueda de un/a Associate Technical Consultant - Junior para sumar al equipo de Delivery - Technical.Como Associate Technical Consultant Jr vas a tener la oportunidad de: Aprender y afianzar las herramientas de EBS ( Oracle E-Business Suite ) Interacción con diversas tecnologías en base de datos. Desarrollo de...
-
Technical Support
hace 2 semanas
Buenos Aires, Argentina CHAINUP PTE. LTD. A tiempo completoChainUp is seeking technically-savvy Technical Support to join its dynamic specialist team that provides to prospective and existing customers (locally and globally). As a Technical Support, you will play a crucial role in providing technical expertise during both pre-sales and post-sales. Your responsibilities will encompass various aspects of the...
-
Technical Support
hace 3 semanas
Buenos Aires, Argentina FirstCallComplete A tiempo completoWe are an innovative IT company constantly improving our products and services to provide our clients with the best experience. Currently, we are seeking an energetic and responsible specialist to work as an online technical support. **Responsibilities**: - Resolving technical issues and user queries in a clear and friendly manner. - Documenting and...
-
L2 Technical Support Consultant
hace 49 minutos
Buenos Aires, Argentina SupportYourApp A tiempo completoPassionate about the world of tech? Are you a skilled Java developer with a passion for problem-solving and customer support? Join our team as an L2 Technical Support Consultant at project specializing in derivatives and capital markets risk management. Unlock your potential by mastering new skills and achieving challenging goals with our People First...
-
Workshop Support Consultant
hace 2 semanas
Buenos Aires, Argentina SupportYourApp A tiempo completoPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as Workshop Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...
-
Technical Support Analyst
hace 4 semanas
Buenos Aires, Argentina ESET, LLC A tiempo completoThe Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...
-
Technical Support Analyst
hace 2 meses
Buenos Aires, Argentina ESET, LLC A tiempo completoThe Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...
-
Customer Support Consultant
hace 2 semanas
Buenos Aires, Argentina SupportYourApp A tiempo completoPassionate about the latest trends in Tech?What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.Join our SupportYourApp team as a Customer Support Consultant and emerge into technical, and business knowledge...
-
Technical Support Analyst
hace 2 semanas
Buenos Aires, Argentina ESET, LLC A tiempo completoThe Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...
-
Technical Support
hace 2 semanas
Buenos Aires, Argentina FirstCallComplete A tiempo completoWe are an innovative IT company constantly improving our products and services to provide our clients with the best experience. Currently, we are seeking an energetic and responsible specialist to work as an online technical support.Responsibilities: Resolving technical issues and user queries in a clear and friendly manner. Documenting and tracking support...
-
Associate Technical Consultant
hace 7 días
Capital Federal, Buenos Aires, Argentina Extend IT A tiempo completoActualmente, nos encontramos en la búsqueda de un/a Associate Technical Consultant - Junior para sumar al equipo de Delivery - Technical. Como Associate Technical Consultant Jr vas a tener la oportunidad de: Aprender y afianzar las herramientas de EBS ( Oracle E-Business Suite ) Interacción con diversas tecnologías en base de datos. Desarrollo de...
-
Incident Support Consultant
hace 2 semanas
Buenos Aires, Argentina Techspace Solutions A tiempo completo**Job Title: Incident Support Consultant** **Location: Buenos Aires,** **Argentina (Onsite)** **Duration:12+ Months** **JD**: Troubleshoot Circuit & HW issues and HW replacement, Production Alignment calls and vendor escalations. **Job Types**: Full-time, Contract **Salary**: $27.32 - $51.81 per hour Ability to commute/relocate: - Buenos Aires, Buenos...