Technical Support Specialist
hace 2 semanas
Are you passionate about technology and eager to make a difference in the lives of customers?
What You Will Do:- Provide exceptional customer support and troubleshooting for online course teams and instructors
- Apply the latest customer happiness practices to deliver outstanding results
- Advise course teams on best practices and options to ensure seamless support
- Monitor internal escalation channels to ensure timely resolution
- Collaborate with the product and engineering team for bug resolution and feature requests
- Provide omni-channel support via calls and emails to meet customer needs
- Become a product expert and continuously grow your knowledge
- Maintain a working knowledge of our client's products and services
- Excellent English and Spanish language skills
- General knowledge of coding and web development practices
- Familiarity with debugging HTML, JavaScript, and Python
- At least 3 years of experience in providing customer support and technical troubleshooting for SaaS customers
- Experience in technical support and database queries
- Experience with Zendesk, Jira, and GitHub
- Excellent business writing and communication skills
- A personal laptop or computer with a stable internet connection
- A fixed schedule from Monday to Friday, 10 AM–6 PM, Argentina time
- The opportunity to work fully remotely
- An inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- A work-life balance
- A responsive management team interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We welcome people with various backgrounds and experiences. If you're passionate about technology and customer support, we encourage you to apply.
Visit our website to learn more about our company culture and values.
We are an equal opportunities employer and welcome applications from all qualified candidates.
Disclaimer: We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
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