Technical Specialist

hace 7 meses


Buenos Aires, Argentina Piano A tiempo completo

**Position Overview**

Piano is seeking a Technical Specialist who is responsible for the successful technical implementation of our software, advanced solutioning and consulting, and the production of scripts, documentation, and presentations. Technical Specialists also serve as escalation engineers for Level II technical support.

We are looking for someone with 2 years or more of technical consultancy experience to join our Client Technology team and help support our clients. This is an opportunity to join a dynamic working environment, be mentored/managed by an experienced technology leader, and forge an exciting career path forward.

The primary focus of this position is to ensure our customers are able to accomplish their more advanced technical goals. As the product expert, you will meet with the key stakeholders and gather all of the necessary details to help design a solution and guide customers to through successful implementations and other projects. You will be focused on delivering on the technical needs of the client, setting them up for long term success and growth.

**The core responsibilities of the Technical Specialist are**:

- Be an active contributor and member of client account teams, including Account Managers and Project Managers
- Work hands on with Piano customers, primarily in a post-sales role, to provide innovative technology consulting services
- Gather, analyze, and document solution requirements
- Communicate technical project expectations to key technical stakeholders at the appropriate levels
- Resolve advanced technical issues that arise during implementation
- Lead interaction and collaboration with internal Piano teams to coordinate support and escalate customer issues
- Act as a liaison to the Product Management team to drive product growth and development
- Participate in multiple concurrent projects
- Simplify complex technical topics during presentations
- Be an active contributor to the knowledge repository to further develop best practices and standard deployment methodologies
- 2+ years experience as a Technical Specialist delivering solutions to external customers
- Experience implementing solutions in a SaaS environment
- Experience implementing custom design solutions
- Strong development skills (JS, HTML, CSS, Python)
- Knowledge or experience with AngularJS (nice to have)
- Working knowledge of SQL
- Experience integrating platforms using third-party APIs
- Complex problem-solving experience
- Excellent communication (written and spoken) skills
- Able to translate technical guidance to various client audience members of varying technical knowledge
- A good, inquisitive listener
- Strong collaborator; ability to work closely with account team members
- Fluent English - written and spoken

Please submit your resume in English. Applicants for this position should have authorization to work in this jurisdiction without sponsorship from the Company.



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