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hace 1 semana
This regional IT Service Support level II position requires a strong background in customer service support and resolution methodologies. The successful candidate will be responsible for leading high-functioning ticket-based regional service delivery support teams.
Key Tasks:- Conduct research into a wide range of computing issues as required.
- Assist IT development staff with application problem identification and resolution testing.
- Ensure that support issues are responded to in a timely fashion.
- Knowledge of networking, Active Directory, Microsoft, RDP, Administration Tools, and MPLS, VPN, network connectivity, Internet access, email, servers, etc.
- Experience maintaining a hybrid on-premise/O365 environment.
