E-Commerce Technical Support Specialist
hace 2 días
About the Role:
Sagan, a membership community for top executives and founders, seeks an E-Commerce Technical Support Specialist to provide real-time assistance to students via Zoom during office hours.
Key Responsibilities:
- Host office hours via Zoom from Tuesday to Saturday, 11 AM - 7 PM EST, where students can drop in and receive support.
- Assist students with Shopify setup and configuration, including general store settings, domain purchasing and troubleshooting, policy creation and activation, shipping profile setup and troubleshooting, payment gateway configuration and troubleshooting, product creation and integration, collections, tags, and discounts setup and troubleshooting, and website theme uploads, customizations, and navigation setup.
- Provide guidance on app integration and troubleshooting, including Facebook/Instagram setup, pixel troubleshooting, and ad account assistance, DSers setup and integration, and Shopify Collabs for partnerships and levels setup.
- Troubleshoot technical issues related to Shopify, Facebook ads, and other integrations.
- Deliver excellent customer service by providing clear, concise, and actionable solutions to our students' problems.
Required Skills and Qualifications:
- This role is specifically for women candidates as our community is made up of women entrepreneurs.
- Expert-level proficiency in Shopify (including settings, themes, navigation, and app integrations).
- Strong knowledge of Facebook pixel setup, troubleshooting, and ad account management.
- Familiarity with tools like DSers and Shopify Collabs for product and partnership management.
- Outstanding problem-solving skills with the ability to troubleshoot a variety of technical issues.
- Excellent communication skills in English, both written and verbal.
- Ability to work independently and maintain a professional and welcoming demeanor in Zoom sessions.
- Patience and empathy to assist individuals of varying technical skill levels.
- Previous experience as a technical support assistant or similar role in eCommerce.
- Knowledge of the eCommerce program and community is a plus.
What We Offer:
An estimated salary of up to $1500 USD per month. As an independent contractor, you will have the flexibility to work remotely and set your own schedule within the given office hours. Sagan offers a dynamic and supportive environment that values diversity and inclusivity. If you are a motivated and experienced e-commerce specialist looking to make a difference in the lives of entrepreneurs, we encourage you to apply.
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