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Linux Technical Support Specialist
hace 1 semana
This is a 100% remote role that can be located anywhere. We are obliged by the job posting sites to denote a country in order to advertise with them.
The primary responsibility of this role is to provide exceptional technical support to customers worldwide, ensuring they have an effortless experience with our products.
- Gather information from customers and attempt to resolve their issues through documentation, knowledge base articles, and troubleshooting.
- Work closely with developers to troubleshoot, bug-fix, and issue-track.
- Engage directly with customers to ensure their satisfaction with our services and products.
- Create Knowledge Base articles based on findings.
This role requires a customer-centric mindset, strong technical skills, and excellent listening/understanding skills, as well as empathy.
Responsibilities:- Provide world-class technical support to customers worldwide.
- Analyze and solve different technical issues using Linux skills.
- Collaborate with developers to troubleshoot, bug-fix, and issue-track.
- Engage directly with customers to ensure their satisfaction.
- Contribute to product development by sharing customer insights and use cases.
- Create Knowledge Base articles based on findings.
- Technical problem-solving skills with a focus on customer satisfaction.
- Familiarity with Linux operating systems.
- Organizational, resourceful, and responsive work style, suitable for remote work.
- Flexibility to work shifts or adjust schedule to meet customer needs.
- A focus on professional development.
- Interesting and challenging projects.
- Flexible working hours.
- Paid one month vacation per year and unlimited sick leave.
- Medical insurance reimbursement.
- Co-working and gym/sports reimbursement.
- Opportunity to receive a reward for innovative ideas.
