Technical Support Specialist
hace 5 días
Assurant, Inc. is looking for a Technical Support Specialist to provide exceptional support to our internal customers.
Job Description:
- Provide timely and effective resolution of technical issues, collaborating with cross-functional teams to identify and implement solutions.
- Analyze and troubleshoot problems, utilizing expertise in Oracle PL/SQL and ServiceNow.
- Document and communicate complex technical information to various audiences, utilizing clear and concise language.
- Develop and maintain documentation, knowledge base articles, and other resources to support customer success.
- Collaborate with business stakeholders to identify and prioritize technical projects, ensuring alignment with business objectives.
Required Skills and Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience with ServiceNow, Oracle PL/SQL, and job schedulers like Automic.
- Familiarity with data management systems and software development principles.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with attention to detail and ability to work in a fast-paced environment.
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