Senior Technical Support Analyst for Integration Services

hace 2 días


Buenos Aires, Buenos Aires C.F., Argentina Tbwa ChiatDay Inc A tiempo completo
Technical Support Specialist
Tbwa Chiat/Day Inc is seeking a Technical Support Specialist to join our team. This role is responsible for providing technical support to our customers, troubleshooting complex issues, and ensuring timely resolution of their problems.

About the Position
This position requires a strong understanding of ecommerce platforms, APIs, and integration technologies. You will work closely with our development team to identify and resolve technical issues, as well as provide guidance on best practices and troubleshooting techniques.

Key Responsibilities
  • Deliver high-quality technical support to customers via phone, email, and Zoom.
  • Analyze and troubleshoot complex technical issues, including code-related and performance/network-related issues.
  • Collaborate with the development team to identify and resolve technical issues.
  • Develop and maintain documentation to help users and partners help themselves.
  • Apply problem-solving skills to triage and fix bugs on our platform.

Requirements
  • Native or fluent English language proficiency.
  • Minimum 2 years of experience in SaaS troubleshooting as Tier 2 customer support, with one year as a Software Test Engineer.
  • Strong understanding of APIs and integration technologies used to create Pipe17 integrations.
  • Proficiency in analyzing log files and standard debugging concepts using tools like Datadog and Postman.
  • Proven ability to troubleshoot and triage complex, code-related technical issues.


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