Technical Support Analyst
hace 17 horas
We are seeking a highly skilled Technical Support Analyst to join our team as a Service Support Specialist. This individual will be responsible for monitoring live casino game play and ensuring that tables are operational without interruptions.
As a key member of our operations team, you will be responsible for identifying and resolving game irregularities due to dealer mistakes, software issues, or any other reason.
You will also be responsible for monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary.
This role requires strong organizational skills, required IT knowledge, and the ability to make managerial decisions requiring independent judgment.
Key Responsibilities:
- Ensuring that all tables are operational without interruptions
- Identifying and resolving all game irregularities due to dealer mistakes, software issues, or any other reason
- Monitoring critical application functions and infrastructure components via the provided monitoring tools
- Escalating all alerts as necessary
Requirements:
- Strong organizational skills
- Required IT knowledge
- Ability to make managerial decisions requiring independent judgment
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