Technical Support Specialist

hace 3 días


Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completo

SupportYourApp is a leading provider of technical, customer support, and CX services for tech companies globally.

Job Description:

We are seeking an experienced Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients via multiple channels, including calls, chats, and emails.

Key Responsibilities:
  • Provide timely and effective technical support to clients
  • Triage and resolve complex technical issues
  • Maintain knowledge of our clients' products and services
  • Collaborate with cross-functional teams to ensure seamless customer experiences
Requirements:
  • Excellent English communication skills (at least C1 for both spoken and written)
  • 1–2 years of prior experience in tech support, desktop support, or a similar role
  • Demonstrable experience in working with logs, including proficiency in interpreting, analyzing, and leveraging log data for troubleshooting, system optimization, and security analysis
  • Strong familiarity with CRMs and ticketing/support systems
  • Handson experience with Windows and Linux operating systems
Preferred Qualifications:
  • Experience with UAV/UAS systems
  • Handson experience with networkrelated architecture and cloudbased systems
  • Experience with remote hardware debugging
Benefits:

We offer a comprehensive benefits package, including flexible scheduling, opportunities for professional growth, and a dynamic work environment.



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