Bilingual Customer Care Professional

hace 5 días


Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completo
About American Express
At American Express, we pride ourselves on being a global leader in the payment industry. Our mission is to provide our customers with exceptional service and support, helping them to succeed in all aspects of their lives.

Job Description
  1. Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment.
  2. Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
  3. Grow and nurture customer relationships on every interaction that results in measurable Customer value.
  4. Document necessary account information and offer custom solutions that benefit the customer.

Requirements
  1. Advanced/Bilingual English is a must (Excluding).
  2. This position operates in a Monday - Friday environment and we require availability ranging from 2 pm to 8 pm, sometimes holidays or weekends also.
  3. Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
  4. Demonstrated consultative experience, ability to influence, resourcefulness.
  5. Exceptional listening and relationship building skill.
  6. Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
  7. Creative problem-solving, eager to find customized solutions.


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