Bilingual Customer Care Professional
hace 5 días
At American Express, we pride ourselves on being a global leader in the payment industry. Our mission is to provide our customers with exceptional service and support, helping them to succeed in all aspects of their lives.
Job Description
- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment.
- Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
- Grow and nurture customer relationships on every interaction that results in measurable Customer value.
- Document necessary account information and offer custom solutions that benefit the customer.
Requirements
- Advanced/Bilingual English is a must (Excluding).
- This position operates in a Monday - Friday environment and we require availability ranging from 2 pm to 8 pm, sometimes holidays or weekends also.
- Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
- Demonstrated consultative experience, ability to influence, resourcefulness.
- Exceptional listening and relationship building skill.
- Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Creative problem-solving, eager to find customized solutions.
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