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Givaudan is a world leading flavor and fragrance company that creates delightful taste and scent experiences. We are seeking a highly motivated and detail-oriented Customer Care Representative to manage the sales order process from receipt through to shipment for assigned customers and affiliates.
Your Key Responsibilities:- Manage the sales order process from receipt of order through to shipment for assigned customers and affiliates following customer care guidelines.
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues.
- Daily communication and collaboration with customers, operations, and sales teams.
- Resolve issues and handle customer complaints internally and externally and determine corrective action.
- Bachelor's degree or student in Administration, Foreign Trade, Marketing or related fields.
- 4+ years of experience in similar roles.
- Upper-Intermediate level of English.
- Knowledge of SAP & Associated Processes.
- Ability to negotiate.
