Customer Service Representative with Advanced Language Skills

hace 5 días


Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completo
About the Role

We are seeking a skilled Customer Care Professional to join our team. As a Customer Care Professional, you will be responsible for delivering exceptional customer care by promptly and accurately responding to customer inquiries. You will work in a fast-paced, structured customer care environment where your goal will be to provide exceptional relationship care on every interaction to drive brand loyalty.

Main Responsibilities
  • Deliver extraordinary customer care by responding to questions concerning customer accounts.
  • Resolve product or service inquiries by asking probing questions, determining the cause of the issue, selecting and articulating the best solution.
  • Grow and nurture customer relationships on every interaction that results in measurable customer value.
  • Document necessary account information and offer custom solutions that benefit the customer.
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality.
Requirements
  • Fluency in writing and speaking in advanced French; English is a must.
  • A strong passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
  • Demonstrated resiliency in a fast-paced metric-driven environment with proficient multitasking and navigation in a windows environment.
  • Experience owning or working in a small business a plus.


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