Customer Service Representative

hace 5 días


Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo
Company Overview

Sagan represents a service-focused company in the home improvement industry that prioritizes customer satisfaction and long-term client relationships.

Their team is dedicated to providing exceptional service, ensuring every customer interaction is positive and seamless.

About the Role

We are looking for a Sales Development Representative who excels in customer service, enjoys engaging with clients over the phone, and thrives in a fast-paced environment.

This role is essential in creating a seamless experience for customers, ensuring their needs are met with professionalism and warmth.

Key Responsibilities:
  • Answering inbound calls to ensure customers always reach a live representative.
  • Following up with potential clients who have requested estimates and scheduling appointments.
  • Managing the estimators' calendars and coordinating appointments efficiently.
  • Engaging with potential customers via online marketing channels.
  • Building relationships with trade partners through calls, emails, and texts to establish the company as their preferred service provider.
Qualifications:
  • Exceptional English proficiency with minimal accent for seamless communication.
  • Strong phone communication skills -- friendly, engaging, and service-oriented.
  • Prior experience in customer service or sales support roles.
  • Familiarity with CRM software (Salesforce preferred) and Google Calendar.
  • Ability to multitask and work efficiently in a remote, fast-paced environment.
Nice-to-Haves:
  • Experience in home improvement, painting, or a similar industry.
  • Previous experience handling appointment scheduling and client follow-ups.


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