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Bilingual Customer Care Specialist with Strong Problem-Solving Abilities
hace 1 semana
We celebrate and promote diversity and are committed to the principles of equal employment opportunity. Our mission is to create an environment where everyone feels like they belong, and we support each other's personal and professional growth.
Job DescriptionThis role requires someone who is passionate about delivering exceptional customer care and has a strong ability to communicate effectively with customers. As a Customer Care Professional, you will be responsible for providing timely and accurate responses to customer inquiries, resolving issues, and building relationships with customers.
Main Responsibilities- Provide exceptional customer care by responding to questions concerning customer accounts.
- Resolve product or service inquiries by asking probing questions and selecting the best solution.
- Build and maintain strong relationships with customers to drive brand loyalty.
- Document necessary account information and offer custom solutions that benefit the customer.
- Fluency in writing and speaking in advanced French; English is a must.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
