Operations Excellence Lead
hace 7 días
We're Ashby, a pioneering enterprise software company revolutionizing the way talent leaders, recruiters, and managers achieve hiring excellence.
With a strong focus on innovation and customer satisfaction, we're scaling rapidly and seeking a talented professional to drive our Customer Success operations forward.
The ideal candidate will have a proven track record in Customer Success or Revenue Operations, with experience in fast-growth SaaS environments. They'll be responsible for analyzing business dynamics, partnering with internal stakeholders on reporting & analysis of metrics such as NRR, GRR, churn, product adoption, health score, and customer sentiment.
Our Customer Success team is dedicated to delivering exceptional outcomes for our customers. We're committed to preserving and enhancing this high standard of customer care while ensuring our processes, tools, and insights evolve to support sustainable growth.
**Key Responsibilities**
Analyze business dynamics, partnering with internal stakeholders on reporting & analysis of metrics such as NRR, GRR, churn, product adoption, health score, and customer sentiment.
Enhance the end-to-end customer journey, ensuring smooth transitions across all post-sales touch points from onboarding through support and renewal.
Collaborate with Finance and CS leadership on planning cycles, including headcount planning, capacity modeling, and quota setting.
Implement improvements to CS workflows, customer onboarding, account transitions, and renewal processes.
Partner with RevOps teammates to implement changes to tools (CRM, health scoring platforms, etc).
E nsure alignment with Sales, Product, and other teams to align resources with customer needs and forecasted growth.
Lead the roll-out and adoption of new processes or workflows to the CS team.
**Requirements**
A self-starter, innately curious in your approach.
SaaS & financial literacy, offering an informed perspective on CS benchmarks (e.g. ideal book sizes).
A strategic mindset, with the ability to distill data into actionable recommendations.
Detail-oriented and committed to data accuracy and process quality.
Experience in fast-growth SaaS environments, ideally in a Customer Success or Revenue Operations role.
Skilled in CRM reporting, with preference for HubSpot experience.
Ability to work autonomously, managing multiple tasks and deadlines effectively.
Excellent communication skills, both verbally and in writing.
This role may not be a fit if:
You're unwilling to manage both high-level strategy and hands-on execution.
You're uncomfortable with ambiguity and prefer structured, predefined assignments.
You prefer focused work on a single project at a time.
You prefer working within a single team rather than across multiple teams.
**Interview Process**
We aim to ensure each person joining the team is the right fit for Ashby and will provide ample information to assess if Ashby is the right fit for you. The process for this role is as follows:
Recruiter Screen with Talent Acquisition Team - 30 minutes.
Hiring Manager Interview - 30 minutes.
Challenge Interview - 45 minutes.
Virtual Onsite - 105 minutes.
**Benefits**
Ten-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby — do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect 'Vacation?' in our one-on-one agenda until you start taking it.
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you're in the US, top-notch health insurance for you and your dependents, with all premiums covered by us.
401(k) matching if you're in the US.
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
-
Marketing Operations Specialist
hace 2 días
San Fernando del Valle de Catamarca, Catamarca, Argentina Ashby A tiempo completoAbout the RoleAs a key member of our Revenue Operations team, you will play a vital part in driving our marketing efforts forward. With a strong focus on operational excellence, you will oversee and optimize our marketing technology stack workflows, data, and integrations.Main Responsibilities• Oversee and optimize Ashby's marketing technology stack...
-
Revenue Operations Lead
hace 3 días
San Fernando del Valle de Catamarca, Catamarca, Argentina Hightouch A tiempo completoAbout Hightouch Hightouch's mission is to empower everyone to take action on their data. We've pioneered the Composable Customer Data Platform (CDP), which helps companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Traditionally, acting on data has required engineering...
-
Director of Engineering and Operations
hace 3 días
San Fernando del Valle de Catamarca, Catamarca, Argentina Rush Street Interactive A tiempo completoWe are Rush Street Interactive, a dynamic company at the forefront of online casino and sports betting. As we strive to deliver unparalleled customer experiences, we are seeking a seasoned professional to fill the position of Director of Engineering and Operations.In this pivotal role, you will be responsible for leading the development and implementation of...
-
Director of Strategy and Operations, Customer Experience
hace 3 semanas
San Fernando del Valle de Catamarca, Catamarca, Argentina CaptivateIQ A tiempo completoCaptivateIQ is looking for a Director of Strategy and Operations, Customer Experience to lead one of the key departments within our Customer Experience organization. You'll report to the SVP of Customer Experience and support the team focused on shaping and executing our customer experience strategy. This senior leadership position will be responsible for...
-
Enterprise Technology Marketing Lead
hace 5 horas
San Fernando del Valle de Catamarca, Catamarca, Argentina Upbound A tiempo completoWe are seeking a highly skilled Enterprise Technology Marketing Lead to join our team at Upbound. As a key member of our marketing team, you will be responsible for leading our marketing efforts and driving growth through innovative marketing strategies.Key Responsibilities:Develop and execute a comprehensive marketing strategy that drives awareness and...
-
Digital Operations Strategist
hace 24 horas
San Fernando del Valle de Catamarca, Catamarca, Argentina Ashby A tiempo completoAbout Ashby:Ashby has experienced remarkable product-market fit, driven by a strong customer referral flywheel. The company has scaled to thousands of amazing customers, ranging from startups to large publicly traded companies.We're seeking an experienced Marketing Operations Manager to join our rapidly expanding Revenue Operations team. As a key partner to...
-
Marketing Operations Lead
hace 1 hora
San Fernando del Valle de Catamarca, Catamarca, Argentina MaintainX A tiempo completoAbout This RoleWe are seeking a seasoned Senior Customer Marketing Manager to join our team. As a key member of our marketing department, you will be responsible for driving customer expansion, developing marketing programs that accelerate pipeline and revenue from our existing customer base.This role reports to the Director of Customer Marketing.Working...
-
Growth Team Lead
hace 7 días
San Fernando del Valle de Catamarca, Catamarca, Argentina Hightouch A tiempo completoEmpowering Business GrowthHightouch is committed to empowering businesses to take action on their data. Our innovative Composable Customer Data Platform (CDP) enables companies to collect, prepare, and activate customer data for marketing personalization and business operations.Historically, acting on data has been a time-consuming and resource-intensive...
-
Senior Director, Pipeline Operations
hace 4 días
San Fernando del Valle de Catamarca, Catamarca, Argentina Deel A tiempo completoWho we are is what we do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products...
-
Customer Success Operations Specialist
hace 7 días
San Fernando del Valle de Catamarca, Catamarca, Argentina Ashby A tiempo completoAbout AshbyWe're a fast-growing enterprise software company, building products that help talent leaders, recruiters, and managers achieve hiring excellence.We've secured significant funding and are experiencing rapid growth, with ARR exceeding 100% YoY.Our customer base includes renowned organizations like OpenAI, Ramp, Deliveroo, Notion, and Reddit.We have...
-
Threat Intelligence Lead
hace 3 días
San Fernando del Valle de Catamarca, Catamarca, Argentina Corelight A tiempo completoHow We Work\At Corelight, we value collaboration, innovation, and customer satisfaction. As a distributed company, we prioritize flexibility and work-life balance. Our team is passionate about solving some of the toughest challenges in cybersecurity while fostering a culture of inclusivity and growth.\\\\(p>About the Job\We're seeking a seasoned...
-
Engineering Leadership Team Manager
hace 3 días
San Fernando del Valle de Catamarca, Catamarca, Argentina Rush Street Interactive A tiempo completoJoin us at Rush Street Interactive as we revolutionize the online casino and sports betting industry. As a member of our esteemed engineering team, you will play a vital role in shaping the future of our company. The Engineering Leadership Team Manager position offers an exciting opportunity to lead and mentor a team of skilled engineers, drive technical...
-
Cybersecurity Research Team Lead
hace 24 horas
San Fernando del Valle de Catamarca, Catamarca, Argentina Corelight A tiempo completoImmerse yourself in the world of network detection and response as a seasoned Sales Engineering Director at Corelight. We're on a mission to make the digital landscape safer, one network footprint at a time.As a key member of our research team, you will oversee a diverse group of Sales Engineers who promote, sell, and create customer satisfaction with our...
-
Senior Technical Operations Director
hace 3 días
San Fernando del Valle de Catamarca, Catamarca, Argentina Rush Street Interactive A tiempo completoRush Street Interactive is a leading provider of online casino and sports betting services. We are dedicated to delivering innovative and engaging experiences for our customers, leveraging cutting-edge technology and industry expertise.As the Director of Engineering, you will be responsible for leading our engineering team in developing and maintaining...
-
Director of Technical Operations
hace 1 día
San Fernando del Valle de Catamarca, Catamarca, Argentina Rush Street Interactive A tiempo completoAbout the RoleWe are seeking a highly skilled Director of Engineering to lead our engineering department and elevate our casino gaming operation. As a key member of our leadership team, you will be responsible for leading a talented team of engineers to craft innovative solutions that deliver a fun, friendly, and fair player experience.You will have the...
-
Cloud Orchestration Strategist
hace 9 horas
San Fernando del Valle de Catamarca, Catamarca, Argentina Upbound A tiempo completoWe are looking for an experienced Cloud Orchestration Strategist to join our team at Upbound. As a key contributor to our marketing efforts, you will be responsible for helping us shape the future of cloud orchestration and drive growth through innovative marketing strategies.Key Responsibilities:Help develop and execute a comprehensive marketing strategy...
-
Marketing Director
hace 13 horas
San Fernando del Valle de Catamarca, Catamarca, Argentina Upbound A tiempo completoAt Upbound, we are seeking a talented Marketing Director to lead our marketing efforts and help shape the future of cloud orchestration. As a key member of our team, you will be responsible for developing and executing a comprehensive marketing strategy that aligns with our business goals.Key Responsibilities:Develop and execute a marketing strategy that...
-
Cybersecurity Strategist
hace 7 días
San Fernando del Valle de Catamarca, Catamarca, Argentina Armis Security A tiempo completoAt Armis Security, we protect the entire attack surface and manage our customers' cyber risk exposure in real time.We continuously see, protect, and manage all critical assets - from the ground to the cloud.This role requires deep technical expertise, strategic leadership, and experience in intelligence lifecycle management to anticipate, identify, and...
-
Enterprise Account Development Manager
hace 1 día
San Fernando del Valle de Catamarca, Catamarca, Argentina E2Open A tiempo completoDrive Business Growth through Strategic LeadershipE2open is a leading provider of connected supply chain solutions that enable businesses to optimize their operations and achieve success.About the JobWe are seeking a seasoned Area Sales Director to lead our sales efforts and drive business growth through strategic account planning and...
-
Culinary Team Lead
hace 7 días
San Fernando del Valle de Catamarca, Catamarca, Argentina Princess A tiempo completoAbout Our GalleyThe Galley is the heart of our culinary operations, where our talented chefs and cooks work together to create delicious meals for our guests. As a key member of our galley team, you will play a vital role in ensuring the smooth operation of our kitchen.Job SummaryWe are seeking an experienced Sous Chef to join our galley team as a key member...
