Senior Technical Support Specialist

hace 1 mes


Buenos Aires, Argentina Techunting A tiempo completo
About the Role

The Techunting team is seeking a highly skilled Systems Engineer to join our team. As a Systems Engineer, you will be responsible for providing advanced technical support to end users of our technology stack.

Key Responsibilities
  • Provide a high level of service in all customer interactions.
  • Provide remote user support for Cloud/Citrix based issues.
  • Evaluate and handle incoming requests via telephone and ticket queues.
  • Troubleshoot, diagnose, and resolve various technical issues.
  • Maintain customer life cycle documentation.
  • Document progress and solutions within the ticketing system.
  • Work with other technical teams to resolve and/or escalate issues.
  • Build rapport with customers, end users, and co-workers.
  • Be available for weekly on-call rotation.
Requirements
  • 3+ years working in a Support/Service/Systems Administrator role.
  • Bachelor's degree in Computer Science, Software Engineering, or related degree.

Preferred qualifications include:

  • Excel at customer service and building rapport with users.
  • Windows Server and Desktop administration.
  • Experience in third-party application support.
  • Understanding of Active Directory, Group Policy, NTFS.
  • Understanding of e-mail routing, filtering, archiving.
  • Knowledge of networking technologies including TCP/IP, DHCP, DNS, VPN, NAT.
  • Solid understanding and operational experience in high availability, high-performance systems.

Additional skills and certifications include:

  • Experience in utilization of native and third-party troubleshooting tools.
  • Experience in vendor management and interaction.
  • Strong customer service, prioritization, and multi-tasking skills with attention to detail.
  • Strong communication skills to articulate complex solutions and strategies to global customers and teams at all levels.
  • SOS (See It, Own It, Solve It attitude).
  • CompTIA certifications: A+, Network+ or Security+.
  • Microsoft certifications: MCP, MCSA, MCSE or MCDBA.
  • VMWare certifications: VCP or VCAP-DCA.
  • AWS certifications: AWS Certified Cloud Practitioner or AWS Certified Solutions Architect – Associate.

Hands-on experience with SQL Server or other database engines, Exchange or other mail systems, Firewalls, VMWare and/or AWS, and both Mac and Windows is also preferred.



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