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hace 2 semanas
The Customer Engagement Strategist is a key role within our Customer Success team at Thanx. This position is responsible for developing and executing customer engagement strategies to drive adoption and revenue growth.
You will work closely with our largest customers, building strong relationships and creating value for CEO, CMO, CFO, COO, and key partners and influencers.
Main Responsibilities- Develop and implement customized engagement strategies to meet customer goals and objectives.
- Analyze customer data to identify key pain points and provide recommendations for improvement.
- Present to C-Suite executives, roll out training programs to multi-level contacts, and develop marketing plans with established marketing executives.
- Owning project management, maintaining comprehensive project plans, clearly executing an onboarding, launch, and account management strategy that allows other company resources (Sales, Product, Engineering, Leadership Team) to easily engage and align in the process.
- 5-7 years of software/B2B customer success management experience.
- Strong understanding of startup environments and ability to adapt quickly.
- Excellent written and verbal communication skills.
- A blended creative and analytical approach to problem-solving.
