Customer Support Ambassador
hace 4 días
Binance is a leading global blockchain ecosystem that empowers individuals and businesses to thrive in the digital age. With a strong focus on security, transparency, and innovation, we're shaping the future of finance.
Responsibilities
You'll be at the forefront of our customer support team, ensuring seamless experiences for users worldwide. Your key responsibilities include:
* Investigating trading activity to maintain a safe marketplace
* Creating processes that achieve business goals and objectives
* Using data insights to identify product improvements and present them to stakeholders
* Acting as the voice of the customer across the organization
* Collaborating with teams to provide timely feedback and coaching opportunities
Requirements
To excel in this role, you'll need:
* 1+ years of customer-facing experience or equivalent expertise
* Strong technical skills to handle complex queries
* Excellent written communication and listening skills
* Fluency in English and native language
* Ability to multitask, prioritize, and manage time effectively
Why Binance
We offer a dynamic work environment where you can shape the future with world-class talent, tackle unique projects, and thrive in a results-driven workplace.
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