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Customer Support Engineer Argentina
hace 1 semana
About Our Company
We are a values-driven culture that enables employees to Be Seen, Be Yourself, and Do Your Best Work. We power millions of subscriptions worldwide for organizations and empower the new generation of digital entrepreneurs.
About You
As a Customer Support Engineer, you will be responsible for assisting customer teams and other team members in understanding how customers can achieve desired outcomes using our product as it exists today. You will oversee resolution of technical issues coming from channel partners and ISVs, including high-urgency issues requiring Engineering assistance.
Key Responsibilities
- Fix and deliver customer issues that need development efforts.
- Be a liaison between customer-facing teams and Product and Engineering orgs for management and resolution of all technical questions and issues.
- Maintain detailed documentation ranging from Knowledge Base articles to live logs for post-mortems.
Requirements
- 1 ~ 3 years of experience in a SaaS company in software development/support engineering.
- Excellent database query and management skills (SQL, Sequel Pro, MySQL).
- Excellent knowledge of log analysis management tools such as Splunk and DataDog.
- Experience with support or testing of APIs (Postman tool) and REST tools.
