Support Engineer
hace 3 días
Are you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex technical issues? If so, we want to hear from you At SupportYourApp, we are seeking a skilled Support Engineer to join our team.
About the Role:In this role, you will be responsible for providing expert-level technical support to our clients, resolving complex technical issues, and maintaining knowledge of our clients' products and services.
Responsibilities:- Provide technical support to clients via multiple channels, including calls, chats, and emails
- Resolves technical issues in a timely and effective manner
- Maintain accurate records of client interactions
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Excellent English communication skills (at least C1 for both spoken and written)
- 1–2 years of prior experience in tech support, desktop support, or a similar role
- Demonstrable experience in working with logs, including proficiency in interpreting, analyzing, and leveraging log data for troubleshooting, system optimization, and security analysis
- Strong familiarity with CRMs and ticketing/support systems
- Handson experience with Windows and Linux operating systems
- Experience with UAV/UAS systems
- Handson experience with networkrelated architecture and cloudbased systems
- Experience with remote hardware debugging
We offer a comprehensive benefits package, including flexible scheduling, opportunities for professional growth, and a dynamic work environment.
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