Customer Support Representative
hace 5 días
SupportYourApp is a pioneering Support-as-a-Service company, providing comprehensive technical, customer support, and CX services to prominent tech companies worldwide. With over 30 countries on our client roster and more than 60 languages spoken within our global team, we have established ourselves as an industry leader in premium outsourced customer support since 2010.
We foster a culture of inclusivity, valuing diverse backgrounds and experiences. Our commitment to treating our team members like valued clients has earned us a reputation for excellence in employee satisfaction.
Job Description
As a Customer Support Consultant at SupportYourApp, you will be part of our dynamic team that delivers top-notch customer support services to global clients. Your primary responsibility will be to handle customer inquiries via various communication channels, ensuring prompt and effective resolutions. You will also play a key role in building lasting relationships with customers, processing orders, and providing expert guidance on products.
This role offers a unique opportunity to work with cutting-edge technology, stay up-to-date with the latest trends, and expand your skill set in a multicultural environment. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced setting, this could be the ideal position for you.
Required Skills and Qualifications
To excel in this role, you must possess fluency in German (C1 level minimum) and upper-intermediate English. Additionally, experience in customer support is essential. A positive, responsible, and proactive attitude, along with a strong personal laptop or computer (at least 8Gb of RAM) and stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload), are also required. A technical background and interest/experience with motorcycles are considered valuable assets but not mandatory.
Benefits and Perks
We offer a range of benefits and perks, including a fixed schedule from Monday to Friday, 5 AM to 1 PM Argentina time, allowing for a great work-life balance. You will have the opportunity to work fully remotely, contributing to a healthy work environment. Our inclusive international setting provides a chance to collaborate with colleagues from diverse backgrounds, expanding your professional network. Compensation is in USD, and good bonuses are available for referring friends. Paid intensive training and probation ensure your growth and success in this role.
Others
We welcome individuals with varying experiences and backgrounds who share our passion for delivering exceptional customer experiences. To apply, please submit your CV in English, highlighting your outstanding skills.
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