Team Leader Service Desk

hace 4 semanas

Buenos Aires, Argentina Cognizant Technology Solutions A tiempo completo

**At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.**

We are currently looking for a **Team Leader Service Desk **to work as part of a team of a leading technology provider company part of the traditional and new energies industry, delivering fully integrated projects, products, and services.

As a global leader in the energy industry, this company delivers innovative technologies, systems, and services to meet the world’s energy needs now and in the future.

**What you´ll do?**

**What do we value?**

People with initiative, responsibility, and leadership who have excellent English communication skills, and highly client-centric oriented.

**Key Responsibilities**:

- You will be responsible for conducting effective resource planning to maximize productivity
- Design and analyze reports to find performance gaps.
- Coach the team accordingly.
- Establish effective cross-functional working relationships across multiple business units and organizational levels.
- Monitor in real time the SLAs to ensure all objectives are met.
- You should be proficient in Spanish and English communications.

**Necessary skills and experience required**:

- 2-3 years of work experience as a Service Desk or Call Center team lead/supervisor.
- Proficient in CRMs and Service Desk/Contact Center tools (Service Now, Avaya CMS Supervisor, NICE, etc).
- Team leading experience.
- High proficiency in Microsoft Excel (able to use formulas to agile the confection of reports)
- Microsoft Office proficiency (intermediate knowledge of MS Excel is required).
- Excellent communication in both Spanish and English.
- Strong organizational skills, comfortable managing multiple competing priorities.
- Ability to monitor and analyze real-time data from multiple datasets.
- Able to adapt quickly in a rapidly changing environment.
- Goal and result-oriented mindset.
- Professional proficiency in another foreign language a plus (Portuguese).

**Why Cognizant?**
- _A career_ in one of the largest and fastest growing IT services providers worldwide.
- _Ongoing support_ and funding with training and development plans.
- Opportunity to work for _leading global companies_.
- Our _work environment is diverse_, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly _competitive salary_ and _great benefits_, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

**Location**:Buenos Aires, Argentina.***

**Shift**: Full Time, hybrid mode (4 days at home, 1 at the office)

**Are you ready?**

**Join our team**

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Aug 17 2023

**About Cognizant

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