Service Desk Agent
hace 2 semanas
At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.
We are currently looking for a
Service Desk Agent to work as part of a team of a leading American multinational pharmaceutical company.
What you ́ll do?
***
What do we value?
People that are organized, proactive, reliable, and results-driven initiative, with excellent customer service and communication skills.
You should be proficient in Spanish and Portuguese.
Key Responsibilities:
- Service Desk support for retail chain employees.
- Resetting/Unlocking of passwords.
- System restoration.
- Requests for new users.
- Requests for new equipment.
- Assistance for cameras and store sound.
Necessary skills and experience required:
years of work experience as a Service Desk or Call Center team.
- Is desirable but not exclusive, proficient in CRMs and Service Desk/Contact Center tools (Service Now, Avaya CMS Supervisor, NICE, etc).
Excellent communication in both Spanish and Portuguese.
- Strong organizational skills, comfortable managing multiple competing priorities.
- Able to adapt quickly in a rapidly changing environment.
- Goal and resultoriented mindset.
Why Cognizant?
- _A career_ in one of the largest and fastest growing IT services providers worldwide.
- _Ongoing support_ and funding with training and development plans.
- Opportunity to work for _leading global companies_.
- Our _work environment is diverse_, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly _competitive salary_ and _great benefits_, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.
Location:
Buenos Aires, Argentina.***
Shift: 9:00hs to 18:00hs
Work model:
Full Time, hybrid mode (4 days at home, 1 at the office, on Tuesday)
Are you ready?
Join our team
Employee Status :
Full Time Employee
Shift :
Day Job
Travel :
No
Job Posting :
Mar
**About Cognizant
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