Team Leader Service Desk

hace 2 semanas

Buenos Aires, Argentina Cognizant Technology Solutions A tiempo completo

At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.


We are currently looking for a
Team Leader Service Desk to work as part of a team of a leading technology provider company part of the traditional and new energies industry, delivering fully integrated projects, products, and services.


As a global leader in the energy industry, this company delivers innovative technologies, systems, and services to meet the world's energy needs now and in the future.


What you ́ll do?

What do we value?
People with initiative, responsibility, and leadership who have excellent English communication skills, and highly client-centric oriented.

Key Responsibilities:

  • You will be responsible for conducting effective resource planning to maximize productivity
  • Design and analyze reports to find performance gaps.
  • Coach the team accordingly.
  • Establish effective crossfunctional working relationships across multiple business units and organizational levels.
  • Monitor in real time the SLAs to ensure all objectives are met.
  • You should be proficient in Spanish and English communications.

Necessary skills and experience required:

  • 23 years of work experience as a Service Desk or Call Center team lead/supervisor.
  • Proficient in CRMs and Service Desk/Contact Center tools (Service Now, Avaya CMS Supervisor, NICE, etc).
  • Team leading experience.
  • High proficiency in Microsoft Excel (able to use formulas to agile the confection of reports)
  • Microsoft Office proficiency (intermediate knowledge of MS Excel is required).
  • Excellent communication in both Spanish and English.
  • Strong organizational skills, comfortable managing multiple competing priorities.
  • Ability to monitor and analyze realtime data from multiple datasets.
  • Able to adapt quickly in a rapidly changing environment.
  • Goal and resultoriented mindset.
  • Professional proficiency in another foreign language a plus (Portuguese).

Why Cognizant?
- _A career_ in one of the largest and fastest growing IT services providers worldwide.
- _Ongoing support_ and funding with training and development plans.

  • Opportunity to work for _leading global companies_.
  • Our _work environment is diverse_, collaborative and inclusive. We create conditions for everyone to thrive.
  • A highly _competitive salary_ and _great benefits_, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Location:
Buenos Aires, Argentina.***
Shift: Full Time, hybrid mode (4 days at home, 1 at the office)

Are you ready?

Join our team

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
Aug

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