Team Leader Service Desk
hace 2 semanas
En #Cognizant tenemos una oportunidad ideal para que formes parte de una de las compañías más grandes del rubro digital a nível mundial. Una empresa donde buscamos personas que aporten nuevas ideas, experimentando un ambiente dinámico y en pleno crecimiento.
Actualmente buscamos profesionales para el role de
Team Leader de Service Desk o Help Desk.
¿Qué es lo que harás?
Como Lider del equipo de Service Desk, estarás a cargo de la gestión de un equipo de operadores que atienden las solicitudes de Service Desk por teléfono, chat y correo electrónico.
¿Qué valoramos?
Personas organizadas, proactivas, responsables y con iniciativa para obtener resultados, con excelentes aptitudes para la atención al cliente y la comunicación.
Responsabilidades:
- Será responsable de llevar a cabo una planificación eficaz de los recursos para maximizar la productividad.
- Diseñar y analizar informes para detectar las deficiencias de rendimiento.
- Entrenar o capacitar al equipo adecuadamente.
- Establecer relaciones de trabajo interfuncionales eficaces con múltiples unidades de negocio y níveles organizativos.
- Supervisar en tiempo real los SLA para garantizar que se cumplen todos los objetivos.
- Debe dominar las comunicaciones en español e inglés.
Habilidades y experiência requeridas:
- 23 años de experiência laboral como jefe/supervisor de equipo de
Service Desk o Call Center. - Dominio de CRMs y herramientas de Service Desk/Contact Center (Service Now, Avaya CMS Supervisor, NICE, etc).
- Experiência en dirección de equipos.
- Alto dominio de Microsoft Excel (capaz de utilizar fórmulas para agilizar la confección de informes).
- Dominio de Microsoft Office (se requieren conocimientos intermedios de MS Excel).
- Excelente comunicación tanto en español como en inglés.
- Gran capacidad de organización, cómodo gestionando múltiples prioridades que compiten entre sí.
- Capacidad para supervisar y analizar datos en tiempo real procedentes de múltiples conjuntos de datos.
- Capacidad de adaptación rápida en un entorno que cambia con rapidez.
- Mentalidad orientada a objetivos y resultados.
¿Por qué Cognizant?
- _Desarrollá tu carrera professional_ en una de las compañías más importantes y en pleno crecimiento del mundo IT.
- _Encontrá apoyo_ continuo para tu crecimiento con planes de formación y desarrollo.
- Trabajá junto a _empresas líderes_ a nível mundial.
- Disfrutá de un _ambiente de trabajo diverso_, colaborativo e inclusivo donde se dan las condiciones para que todes tengan éxito.
- Accedé a un salario altamente competitivo y a un _paquete de beneficios súper completo_ como OSDE para vos y tu grupo familiar primario, bono anual_ _y muchos más beneficios sobre los cuales te iremos contando durante el proceso de entrevistas.
Ubicación:
Buenos Aires
Modalidad:
Full Time, hibrido 4 días home-office, 1 día en la Oficina en Almagro
***
¿Te animás?
Sumate a nuestro equipo
Employee Status :
Full Time Employee
Shift :
Day Job
Travel :
No
Job Posting :
Jan
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