Digital Workplace Service Delivery Manager

hace 4 meses

Capital Federal Buenos Aires, Argentina Amex A tiempo completo

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

**Join Team Amex and let's lead the way together.**

Are you a technologist with a passion for customer service?

Do you enjoy problem solving and designing new and innovative processes?

Are you ready to transform the technology support experience?

We are looking for a Service Delivery Manager who will help us reinvent how we deliver technology support to our worldwide colleague base while modernizing the support experience. This position will be focused on devising strategies and tactics to deliver proactive support, identifying and fixing issues BEFORE they impact the user experience. Will play a key role in driving observability across our systems, ensuring we have the visibility and insights needed to prevent and resolve issues quickly and efficiently. We are looking for someone who can think strategically while consistently delivering incremental improvements to our global servicing experience.

**Responsibilities may include but are not limited to the following**:

- Develop and implement a proactive servicing strategy that identifies and addresses potential issues before they impact customers.
- Lead the implementation of observability tools and practices across our systems.
- Analyze data from various sources to identify trends and potential issues.
- Develop and implement mitigation plans to address identified risks.
- Collaborate with cross-functional teams (engineering, product, operations) to resolve issues and improve overall system health.
- Stay up to date on industry best practices for proactive servicing and observability.
- Communicate effectively with stakeholders at all levels.
- Proactively research and identify emerging technologies and solutions relevant to observability & proactive servicing.
- Attend industry events and conferences to stay up-to-date on market trends and competitor offerings.
- Share your knowledge and insights with the team to inform future product development.
- Use data and strategic perspective to identify trends & recommend solutions that will help improve the user experience.

**Qualifications**:

- Bachelor’s Degree in business, computer science, software engineering or a related field.
- 5+ years of experience leading a production support, customer service or related function.
- Strategic thinker with a strong passion for understanding and solving customers' needs
- Strong customer orientation and proven experience translating customer insights into action
- Proven experience in data analysis and analytical decision-making
- A proven self-starter with the ability to manage multiple priorities and projects.
- Experience leading cross-functional, large/complex program or multiple programs simultaneously.
- Excellent written and verbal communication skills. Will create and deliver presentations that have impact to influence colleagues and leaders across the organization.
- Ability to think strategically while consistently delivering incremental improvements to our global servicing experience.
- Experience with business process reengineering is strongly preferred with the ability to challenge the status quo and drive creative ideas and solutions.
- Will have a forward looking “growth mindset” with a focus on technology trends and emerging customer service industry best practices. Will evaluate new opportunities to ensure that Amex is continuously optimizing our strategy and delivering best in class services.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free acces

  • Service Delivery Manager

    hace 2 días

    Capital Federal, Argentina Ecosistemas A tiempo completo

    En Ecosistemas nos encontramos en la búsqueda de un Service Delivery Manger Sr para sumar a nuestro equipo. Requisitos: - Graduado de carreras de Ing. en Sistemas o afines - Inglés o Portugués avanzados (excluyente) - Habilidad para gestión de networking - Background técnico y comercial/venta consultiva - Certificaciones SCRUM y/o ITIL - Conocimiento...

  • Digital Service Manager Ito

    hace 4 semanas

    Buenos Aires, Argentina STEFANINI LATAM A tiempo completo

    Estamos en búsqueda de un profesional altamente calificado para ocupar el puesto de Service Delivery Manager en de garantizar la entrega eficiente de nuestros servicios, gestionar relaciones con clientes, producir informes mensuales detallados y supervisar escalonamientos por parte del cliente. **Responsabilidades y atribuciones** - Desarrollar y mantener...

  • Service Delivery Manager

    hace 7 días

    Buenos Aires, Argentina Logicalis A tiempo completo

    Job DescriptionWe are seeking a skilled Service Delivery Manager to join our team at Logicalis Argentina.Main ResponsibilitiesEnsure the delivery of high-quality services to our clients.Monitor and control service levels to meet agreed-upon targets.Provide regular reports on service level agreements (SLAs) and operational level agreements (OLAs).Work...

  • Digital Service Manager ITO

    hace 2 semanas

    Buenos Aires, Argentina Stefanini A tiempo completo

    JOB DESCRIPTION Estamos en búsqueda de un profesional altamente calificado para ocupar el puesto de Service Delivery Manager en nuestra empresa, con experiencia comprobada en servicios de Digital Workplace. El candidato ideal será responsable de garantizar la entrega eficiente de nuestros servicios, gestionar relaciones con clientes, producir...

  • Service Delivery Manager

    hace 4 meses

    Buenos Aires, Argentina Expereo A tiempo completo

    **THE ROLE**: The Service Delivery Manager will play a leading role in the delivery of services including ownership and management of activities through to the desired business outcomes. **THE RESPONSIBILITIES**: - Understand contractual obligations and ensure delivery of services to an agreed service description and SLA/OLA (establishing and ongoing...

  • Service Delivery Manager IT

    hace 2 días

    Capital Federal, Argentina Yel Solutions A tiempo completo

    Somos una empresa líder en IT Outsourcing Services con operaciones de alcance global. Queremos sumar a nuestro equipo un Account Manager JR con sólida experiencia en gestión de servicios.OBJETIVOS DEL PUESTO - Generación de propuestas técnicas - Generación de Casos de Negocio - Generación de Planes de Mejora y propuestas para clientes - Investigación...

  • Service Delivery Manager

    hace 4 meses

    Buenos Aires, Argentina TIVIT A tiempo completo

    Somos una compañía de soluciones digitales, con operación en diez países de América Latina. Apoyamos y evolucionamos los negocios de nuestros clientes a partir de nuestras cuatro líneas de negocios: Digital Business, Cloud Solutions, Digital Payments y Technology Platforms. En estos momentos nos encontramos en búsqueda de un talento para cumplir el...

  • Service Delivery Manager

    hace 4 meses

    Capital Federal, Buenos Aires, Argentina Aeros A tiempo completo

    En aeros nos encontramos en la búsqueda de un profesional para unirse como "Service Delivery Manager” a la compañía. Tu rol será clave para continuar con el crecimiento de la compañía, siendo parte del equipo de toma de decisiones de la misma. Reportarás directamente al CTO de la empresa, así como también interactuaras con el CEO. Tu...

  • Service Delivery Manager

    hace 1 mes

    Buenos Aires, Argentina TIVIT A tiempo completo

    Somos una compañía de soluciones digitales, con operación en diez países de América Latina. Apoyamos y evolucionamos los negocios de nuestros clientes a partir de nuestras cuatro líneas de negocios: Digital Business, Cloud Solutions, Digital Payments y Technology Platforms. En estos momentos nos encontramos en búsqueda de un talento para cumplir el...

  • Service Delivery Manager

    hace 4 meses

    Buenos Aires, Argentina Cognizant A tiempo completo

    **About the Role**: The Service Delivery Manager is a critical role responsible for ensuring the seamless and efficient delivery of services to our clients. You will lead a team of service delivery professionals, overseeing all aspects of the service lifecycle, from onboarding to ongoing support and account management. **Responsibilities**: **Develop and...

  • Service Delivery Manager

    hace 2 meses

    Capital Federal, Buenos Aires, Argentina Aeros A tiempo completo

    En aeros nos encontramos en la búsqueda de un profesional para unirse como "Service Delivery Manager” a la compañía. Tu rol será clave para continuar con el crecimiento de la compañía, siendo parte del equipo de toma de decisiones de la misma. Reportarás directamente al CTO de la empresa, así como también interactuaras con el CEO. Tu...

  • Manager Service Delivery

    hace 4 meses

    Buenos Aires, Argentina Expereo A tiempo completo

    Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...

  • Service Delivery Manager

    hace 14 horas

    Buenos Aires, Argentina Ecosistemas A tiempo completo

    En Ecosistemas nos encontramos en la búsqueda de un Service Delivery Manager Sr para sumar a nuestro equipo. Requisitos: 1. Graduado de carreras de Ing. en Sistemas o afines 2. Inglés o Portugués avanzados (excluyente) 3. Habilidad para gestión de networking 4. Background técnico y comercial/venta consultiva 5. Certificaciones SCRUM y/o ITIL 6....

  • Service Delivery Manager

    hace 4 meses

    Buenos Aires, Argentina Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: At Tetra Pak we are looking for new Service Delivery Manager who will...

  • Service Delivery Manager

    hace 4 meses

    Buenos Aires, Argentina Web: A tiempo completo

    Descripción del empleo: - Somos IT Patagonia, un equipo que brinda soluciones en la industria del conocimiento con impacto positivo. Llevamos 30 años liderando procesos de evolución tecnológica brindando soluciones para potenciar el funcionamiento de las organizaciones y el desarrollo de las personas que las componen. Queremos ser una mejor empresa para...

  • Service Delivery Manager

    hace 4 meses

    Capital Federal, Buenos Aires, Argentina Xelere A tiempo completo

    En Xelere nos encontramos en búsqueda de un Service Delivery Manager | PM con experiência comprobable en gestión de proyectos para sumar a nuestro equipo de trabajo. La persona seleccionada, tendrá como principal responsabilidad que el servicio y/o proyectos se desarrollen dentro de los alcances, costos y calidad establecidos en los plazos previstos,...

  • Service Delivery Manager

    hace 1 mes

    Capital Federal, Buenos Aires, Argentina Xelere A tiempo completo

    Nos vinculamos con el propósito de cada una de las personas que forman nuestro equipo, el resultado es un excelente lugar donde podes vivir una experiência de trabajo que hace que todos los dias nos vuelvas a elegir. En Xelere nos encontramos en búsqueda de un Service Delivery Manager | PM con experiência comprobable en gestión de proyectos para sumar a...

  • Coordinador IT Service Delivery Manager IT presencial

    hace 14 horas

    Capital Federal, Argentina Yel Solutions A tiempo completo

    En YEL Solutions, nos encontramos en búsqueda de un Coordinador de Soporte Técnico/Mesa de Ayuda con experiencia mínima 3 años o más como Soportista Tecnico IT y con gestión de equipos/reporting Lugar de trabajo: CABA - Barracas Horario: L a V 9 a 18, disponibilidad de 7 x 24 Se ofrecen interesantes beneficios descriptos al pie del aviso TAREAS Y...

  • Service Delivery para importante Fintech

    hace 2 días

    Capital Federal, Argentina BT Consultores - Buscadores de Talentos A tiempo completo

    Importante Empresa del rubro Fintech en marcado crecimiento seleccionará un Service Delivery para sumar a su equipo de trabajo! Si querés ser partícipe del cambio en una Compañía líder en innovación y prestación de servicios de procesamiento de medios de pago ¡esta es tu oportunidad! Tu misión sera supervisar varios procesos de desarrollo de...

  • Workplace Experience Specialist

    hace 4 meses

    Buenos Aires, Argentina JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. **Benefits to eligible employees, include**: Annual Performance Bonus. Online platform with certified courses for professional development. What this job involves We are looking for a dynamic person for the position of Workplace Experience Specialist to join our team. **Location**: Capital...