Onboarding Success Manager

hace 4 meses


Buenos Aires, Argentina Oyster HR A tiempo completo

**✨ One platform, a whole world of opportunity**:
Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.

When it comes to global employment, we walk the walk. We're proof that companies don't need an office to create a highly-engaged culture. Since the company's inception in January 2020, Oyster has:
Created a fully-distributed, vibrant team of 500+ employees across 60+ countries

‍Featured in Forbes having ranked #9 in Flexjobs Top 30 Companies for remote jobs

Established a diverse leadership team and an employee base that's 60% female

Achieved one of the highest employee engagement scores in its class

**Raised $150 million in Series C funding at a valuation of over $1 billion**

Our momentum speaks to the power of global employment—and we're just getting started If you want to change the world with Oyster _and_ be empowered to work remotely while doing so, we'd love for you to apply

**‍ The Role**:
**Location**:Anywhere in the world within the Americas timezone. While this position is posted in a specific location, all of Oyster's positions are fully remote and you can work from home. Forever.

**PLEASE NOTE**: This is a six month fixed-term employment contract until March 2025.**

We are looking for Onboarding Success Managers who will be responsible for delivering an exceptional experience to our Customers and Team Members during the onboarding process. You will be part of the frontline of our business and interact directly with Customers seeking to hire or pay through Oyster, as well as with the Team Members employed by Oyster.

Our Onboarding Success team oversees team member and customer onboarding operations. This team is a subset of the larger Operations team which is dedicated to ensuring an exceptional Customer and Team Member Experience. In your role, you'll collaborate closely with our Legal, Sales, and Product teams.

**What you'll do**:
You will have complete ownership for guiding and supporting both Customers and Team Members through their onboarding journey with Oyster. This means being the key point of contact for both a Customer and their new Team Member, from the point at which the Customer submits a new hire on the Oyster platform, until the Team Member is Engaged.

**You will provide guidance and support by**:

- Providing explanatory documentation to Customers and Team Members on Oyster, answering ad-hoc questions quickly and accurately using a wide range of sources;
- Organizing meetings with Customers and Team Members to answer their questions
- Manage custom requests and escalations that occur at the time of onboarding, effectively working with our Sales, Product, Legal and Finance teams
- Leading Right To Work checks & / or supporting contract customization operations in alignment with internal procedures, timely and compliantly
- Creating and updating explanatory documentation on how the onboarding process works
- Following team processes and best practices including playbooks and using internal knowledge sources
- Ensuring information required from customers is captured and processed accurately
- Ensuring complete and accurate data that is held on the Oyster platform to underpin smooth employment for a Team Member and a seamless experience for the Customer
- Providing feedback and/or actively maintaining our customer self-service tools so that we can help customers help themselves as much as possible, as well as internal knowledge sources and team processes
- Keeping up to date with Product releases or global employment regulation changes
- Completing ongoing upskilling to meet agreed KPIs

**What we're looking for**:

- 3+ years experience working in HR, or in a customer-facing role for a HR SaaS platform
- You have a customer-first mentality: you can put yourself in their shoes and always want to go the extra mile to ensure that the customer is happy and they feel supported
- You have experience in scheduling and managing customer meetings
- You have experience in managing customer escalations
- You have a track record of meeting and improving customer satisfaction metrics e.g. cSAT, NPS
- Experience following and improving team processes to ensure a consistent customer experience, with the ability to add the 'human touch' where appropriate
- First-class attention to detail, organizational and analytical skills and a proven work ethic;
- Excellent written and verbal communication skills
- Comfortable with a fast-paced work environment and working autonomously
- Excellent interpersonal skills, determination and tenacity, along with a sense of humor
- Remote-first advocate and passionate about creating change in the future of work landscape
- Driven by the social impact mission and desire to use



  • Buenos Aires, Argentina Cross Border Talents A tiempo completo

    Customer Onboarding and Success Manager (French-Speaking)We're looking for a Customer Onboarding and Success Manager to join our team based in Dublin, Ireland! If youre a proactive, client-focused professional fluent in French, and ready to help clients achieve success with our products, this could be your perfect role.Location: Remote within Ireland or...


  • Buenos Aires, Argentina David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is searching for a French speaking Customer Onboarding and Success Manager, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success teamPosition:  Customer Onboarding and Success Manager  Location: Dublin, Republic of IrelandWork...


  • Buenos Aires, Argentina Web: A tiempo completo

    Descripción del empleo: **Onboarding Customer Success Engineer** - Buscamos un Cloud Devops Engineer con experiência dando Soporte. - Lo que harás: - Implementar soluciones de seguridad en la nube y brindar soporte técnico.- Facilitar la integración y capacitación de clientes nuevos. **Requisitos**: - Experiência en DevOps en Cloud (Azure, AWS,...


  • Buenos Aires, Argentina Extenteam A tiempo completo

    **About Us** Extenteam is a profitable and rapidly growing staffing and software company based in Florida with employees all over the globe. We serve over 150 vacation rental / multi family operators with over 400 team members all across the globe, making their jobs easier by providing guest communications, reservations, bookkeeping and other...


  • Buenos Aires, Argentina Gorgias A tiempo completo

    Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without...


  • Buenos Aires, Argentina Sagan A tiempo completo

    **Job Title: Customer Success Manager** Location: Remote (EST Time Zone) **Work Schedule**:Monday-Friday, 9 am - 5 pm (EST) **About Us**: Our company is a leading marketing agency specializing in local SEO for home service businesses. We are committed to delivering exceptional results for our clients and providing a welcoming and supportive environment for...


  • Buenos Aires, Argentina VIP RESPONSE A tiempo completo

    **Success Manager - Pingpost/Leadgen** **WHO ARE WE?** VIP Response is a dynamic data marketing organization, specializing in online data marketing, affiliate marketing, and online response campaigns. We are expanding our team and are in search of an ambitious, smart, and highly motivated Success Manager with experience in pingpost and lead generation. If...


  • Buenos Aires, Argentina Workwolf A tiempo completo

    Are you passionate about being part of a fast-paced environment? Do you enjoy working as a team to help others achieve their goals while achieving your own? Workwolf is on the hunt for a passionate and results-driven Customer Success Manager to join our team. As a CSM, you will play a pivotal role in ensuring our clients maximize the value of our platform,...


  • Buenos Aires, Argentina Sur A tiempo completo

    As a Customer Success Manager, your mission is to work with our clients to make sure they're getting as many quality leads while making the process friction-less for them. This role will be client facing. Your biggest priorities are: - Build strong long term relationships with clients - Manage projects to make sure everything is done...


  • Buenos Aires, Argentina Auravant A tiempo completo

    Nos encontramos en la búsqueda de Ingenieros/as Agrónomos /as con marcado perfil comercial para sumarse a nuestro equipo como: CUSTOMER SUCCESS MANAGER **Principales responsabilidades del rol**: Gestionar la relación con clientes por medio de acciones de capacitación, onboarding y asesoramiento constante en el uso de la herramienta Analizar el nível de...


  • Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    Job Title: Senior Onboarding SpecialistSalary Range: Up to $1500 USD (Remote)About Sagan:We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...


  • Buenos Aires, Argentina Gorgias A tiempo completo

    Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time. We raised $25 million in our Series B...

  • Onboarding Coach

    hace 7 meses


    Buenos Aires, Argentina Third-Party Job Posts A tiempo completo

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...

  • Client Success Manager

    hace 2 meses


    Buenos Aires, Argentina Tech Guru LLC A tiempo completo

    Role Overview As a Client Success Manager at Tech Guru, you’ll work directly with accounting firm clients, acting as their trusted advisor and ensuring their IT solutions align with business goals. While this is a non-technical role, success requires a strong grasp of technology’s role in driving business objectives. You will own the client journey from...

  • Customer Success Manager

    hace 4 semanas


    Buenos Aires, Buenos Aires C.F., Argentina Guaranteed Estimates A tiempo completo

    About UsAt Guaranteed Estimates, we revolutionize the roofing industry by connecting qualified homeowners with top-notch partners.Job Title: Success Strategist for Customer GrowthWe are seeking a highly skilled Success Strategist for Customer Growth to join our team. As a key member of our sales department, you will be responsible for driving customer...


  • Vicente López, Buenos Aires, Argentina Intentwise A tiempo completo

    We seek a **Customer Success Manager** with experience at Amazon or Walmart to join our team. Your primary role will involve nurturing existing customer relationships and ensuring they get the most value from Intentwise Ad Optimizer, Intentwise Analytics Cloud, and Intentwise Explore. **Roles and Responsibilities**: - Client Support: You will be the...


  • Buenos Aires, Argentina LatamCent A tiempo completo

    **Role Overview**: We're seeking an Client Onboarding Specialist with exceptional communication skills and a knack for technology to join our team. You'll be the first point of contact for our clients, guiding them through the setup process and ensuring a smooth onboarding. Your role is pivotal in helping clients understand and leverage Captain for their...


  • Buenos Aires, Argentina Staff4Half A tiempo completo

    **Here's what you'll do**: - **Onboarding **Extraordinaire**: Craft a smooth onboarding experience for new hires, ensuring they feel welcome, informed, and excited about their new roles. Become their first point of contact and champion their success from day one. - **Be a Team Player**: Collaborate closely with both internal and external teams, fostering...


  • Buenos Aires, Argentina Urban Recruits A tiempo completo

    A software development company is looking for a Customer Success Team Leader (CS TL) to oversee the Customer Success team, ensuring high levels of customer satisfaction, retention, and growth. This role includes managing a portfolio of clients, leading the Customer Success team, and collaborating with various departments to drive overall success for...

  • Onboarding Coach

    hace 6 meses


    Buenos Aires, Argentina Third-Party Job Posts A tiempo completo

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...