Customer Success Team Leader

hace 2 semanas


Buenos Aires, Argentina Urban Recruits A tiempo completo

A software development company is looking for a Customer Success Team Leader (CS TL) to oversee the Customer Success team, ensuring high levels of customer satisfaction, retention, and growth. This role includes managing a portfolio of clients, leading the Customer Success team, and collaborating with various departments to drive overall success for customers.

**Responsibilities**:
Team Leadership:

- Lead and manage a team of Customer Success Managers (CSMs).
- Hold regular meetings with team members to provide mentorship and guidance.
- Design and implement training programs to enhance the team's skills.
- Cultivate a positive and collaborative team environment.

Customer Portfolio Management:

- Take ownership of the client portfolio/book of business.
- Schedule regular meetings with customers.
- Increase customer engagement, product adoption, and system utilization.
- Monitor the health of the portfolio to retain customers.
- Manage at-risk customers and oversee new customer onboarding and validations.

External Interactions:

- Facilitate the transition from sales to onboarding for new customers.
- Collaborate with other teams to ensure a seamless customer experience.
- Work closely with Technical Account Managers (TAM), support teams, engineering, product, and data teams.

Onboarding and Ongoing Success:

- Develop and implement onboarding strategies for new customers within 30 days.
- Conduct kickoff meetings with customers.
- Establish best practices and procedures for customer success.
- Create and maintain dedicated playbooks for customer success.

Portfolio Development:

- Expand the business book through customer visits, quarterly business reviews (QBRs), and monthly business reviews (MBRs), while identifying opportunities for expansion.
- Drive customer expansion sales and take ownership of the portfolio.

Reporting and Communication:

- Provide visibility using platforms like Help Scout (HS) and Slack.
- Report to senior management.
- Implement strategies and directives for the team.

Interfaces and Dependencies:

- Identify and manage key interfaces and dependencies to support the success of the CS TL role.
- Ensure the team leader knows whom to contact within the organization for various needs.

**Requirements**:

- Proven experience as a Customer Success Manager or in a similar role.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Effective collaboration with cross-functional teams.
- Proficient in using customer success software and tools (e.g., HubSpot, Slack).
- Strong analytical and problem-solving capabilities.
- Ability to multitask and prioritize effectively.
- Experience in the retail and SaaS industries.

Key Interfaces and Dependencies:

- Sales Team: For smooth handoffs of new customers and collaboration on upsell and cross-sell opportunities.
- Technical Account Managers (TAMs): For technical expertise and issue resolution.
- Support Team: For timely resolution of customer issues and proactive assistance.
- Engineering Team: For product enhancements and bug fixes.
- Product Team: For feature requests and alignment with the product roadmap.
- Data Team: For analytics and reporting.
- Finance Team: For customer billing and financial reporting.
- HR Team: For recruitment, onboarding, training, and employee development.

Success Factors:

- Customer-Centric Mindset: Deep understanding of customer needs and a strong commitment to customer satisfaction.
- Analytical Skills: Ability to analyze data and derive actionable insights.
- Technical Proficiency: Familiarity with SaaS platforms and the ability to explain technical concepts to customers.
- Project Management: Strong organizational skills to manage multiple projects and priorities effectively.
- Leadership Development: Ongoing training and development to enhance leadership skills.
- Commercial Perspective: Sales driven by expertise and positioned as a trusted advisor.
- Analytical Insight: A consultative approach that utilizes data for compelling storytelling.

**Job Types**: Full-time, Permanent



  • Buenos Aires, Argentina Betsson Group A tiempo completo

    **BUENOS AIRES** - OPERATIONS**CUSTOMER SERVICE TEAM LEADER**: **Customer Service Team Leader**: As Betsson continues to grow across Latin America, we are looking for a Customer Service Team Leader to join us in Argentina - North Zone of City of Buenos Aires. **THE WOW**: You will be a part of a seamless Customer Service function, working to achieve our...


  • Buenos Aires, Argentina Graphic Makers and Printers A tiempo completo

    **Team Leader (Customer Service)**: **Company Name**: Graphic Makers & Printers **Job Type**: Remote, Full-Time **Schedule**: Monday to Friday, 9am-6pm Argentina GMT-3 / 7am-4pm New Jersey EST **Employment Type**: Independent Contractor **Location**: LATAM Countries (Remote) **About Us**: Graphic Makers is a leading printing and direct mail company...


  • Buenos Aires, Argentina Owners A tiempo completo

    **Summary** Early-stage startup building the operating system for small business ownership seeking a Customer Success Team Lead to join our Start Team **Owners ~ (** **)** At Owners, we help founders build the small business of tomorrow, today. Our vision is to build the operating system for local business ownership, and by doing so to provide a more...


  • Buenos Aires, Argentina Cisco Systems A tiempo completo

    **Who You’ll Work With** Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team members in achieving their goals. With the transformation to software subscription,...


  • Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    Key AccountabilitiesThe Customer Success Manager will drive end-to-end customer engagement, including commercial responsibility, customer expectations, delivery team success, customer reporting and invoicing. This individual must achieve customer reference collateral and customer satisfaction responses while delivering best results through a proactive...

  • Customer Success Analyst

    hace 3 semanas


    Buenos Aires, Argentina Measured A tiempo completo

    **Who We Are**: Measured is the pioneer and leader of incrementality-based measurement and optimization for consumer brands. Leading brands use our elegant, all-in-one platform to manage, test, plan, and optimize over $15 billion in full-funnel media investments. Since 2017, we have helped marketers prove the incremental impact of their advertising and...

  • Customer Success Manager

    hace 3 semanas


    Buenos Aires, Argentina JPMorganChase A tiempo completo

    **JOB DESCRIPTION** Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution. As a Customer Success Manager in CTO - IDENTITY & ACCESS MANAGEMENT, you develop and maintain customer relationships that make our product value propositions a...


  • Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences. As a Customer Success Associate in Identity and Access Management, you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and...

  • Customer Care Team Leader

    hace 2 semanas


    Buenos Aires, Argentina Hansen Technologies A tiempo completo

    **Customer Care Team Lead - Buenos Aires, AR **About the role** The Customer Care Team Lead is responsible for the direct supervision and performance management of the Customer Care Agents at the Call Center. This is a key role for the success of our care agents, as we have just built our customer center in Argentina this role will supervise, and build the...


  • Buenos Aires, Argentina Owners A tiempo completo

    **About Owners** Join us on our mission to modernize the way property managers and Hispanic Pros work together. Our platform starts with Hispanic Pros who are compliant and ready to work with Property Managers. We allow property managers to connect with Pros to fulfill services and contracts of all sizes and scopes, while enabling Pros to market their...


  • Capital Federal, Buenos Aires, Argentina Prüne A tiempo completo

    En Prüne nos encontramos en la búsqueda de un Team Leader de Customer Experience para nuestro equipo de Argentina y LATAM. ¿Cuál va a ser tu desafío? Gestionar y liderar todas las actividades de CX relacionadas a la operación en LATAM, monitoreando el customer journey en todas sus etapas, con foco en la satisfacción de los clientes para poder cumplir...


  • Buenos Aires, Buenos Aires C.F., Argentina Viseven A tiempo completo

    Customer Success Strategist - VisevenWe are seeking an experienced Customer Success Strategist to join our team at Viseven. As a key member of our account management group, you will be responsible for driving customer success and growth through strategic partnerships with pharmaceutical clients.Key ResponsibilitiesDevelop and execute customized customer...


  • Buenos Aires, Argentina IWG A tiempo completo

    **Why join us?** - **You can lead a revolution**. The way in which we think about workspace and how we work is changing. We are helping to transform the working experience for millions of people. This is a revolution and you can help lead it. - **Do you have what it takes to succeed?** The role of a City Lead Community Manager is varied and challenging. We...


  • Buenos Aires, Argentina BetWarrior A tiempo completo

    **JOIN OUR TRIBE!** Do you strive for **excellence**? Do you embrace **innovation**? We are here to create **exceptional** online entertainment **experiences**, offering our clients the chance to win in a **transparent**, **safe** and **responsible** way. We are BetWarrior. We welcome **passionate** warriors and are currently looking for a **Customer...


  • Capital Federal, Buenos Aires, Argentina Finalis A tiempo completo

    A Customer Success Specialist develops and maintains long-term business relationships by serving as an internal advocate and client liaison. Typically a “people person,” by nature, they have a hybrid of soft and hard skills required to master technology and manage customer relationships. These professionals are driven to uncover the root cause of a...


  • Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completo

    Who We AreAmerican Express is a global leader in customer experience, with a rich history of delivering exceptional service to our customers. Our company culture is built on a foundation of integrity, diversity, and inclusion, and we are passionate about empowering our colleagues to grow and succeed.The RoleWe are seeking a talented Team Leader to join our...

  • Team Leader

    hace 5 días


    Capital Federal, Buenos Aires, Argentina Amex A tiempo completo

    **Y**ou Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you...


  • Buenos Aires, Argentina Mindbody A tiempo completo

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...


  • Buenos Aires, Argentina Ecolab A tiempo completo

    The **Associate Customer Service Supervisor or Team Leader** will manage daily Customer Service operations with the primary focus on providing support, training, and work direction to team members. The Associate Customer Service Supervisor monitors the team and individual performance and reviews areas that need improvement. **What’s in it For You**: -...

  • Customer Success Lac

    hace 4 semanas


    Buenos Aires, Argentina Qualtrics A tiempo completo

    The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without. Joining Qualtrics means becoming part of a team bold enough to...