Onboarding Coach
hace 7 meses
Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its award-winning front desk, revenue, distribution, guest acquisition and guest engagement solutions seamlessly combined in a single unified system.
Behind the Cloudbeds platform is a growing team of 700+ employees distributed across 40+ countries speaking 30+ languages. From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges.
From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values that allow our team to thrive. This means we:
- Hire the best people around the world;
- Emphasize the value of results over hours put in;
- Provide flexibility in working hours and locations;
- Foster an inclusive environment that celebrates bold thinking and diverse perspectives;
- Offer open vacation policies, free LinkedIn Learning, and other benefits that promote well-being and professional development.
Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar **Whistle Onboarding Coach**.
As an **Whistle Onboarding Coach** **you will support customers and internal teams in terms of all Whistle related questions. As an **Whistle Onboarding Coach**, you will make our company motto of "more reservations, happier guests" a reality by providing outstanding support to our customers around the world.
**_ *PLEASE SUBMIT YOUR APPLICATION AND CV IN ENGLISH*_**
**Location**:Remote - LATAM
**Required Shift**: Anytime between 1PM to 10PM UTC Timezone
**What You Will Do**:
- Follow up with new accounts and assist with the Whistle onboarding process.
- Assist and support our existing customers (hotel properties) daily in the use of our software in English and other languages.
- Partner and work closely with internal teams to define and achieve customers' success criteria, demonstrate ROI, and ensure customer renewal with Cloudbeds product suite.
- Troubleshoot and make outbound calls for escalated issues and onboarding calls.
- Use training materials to keep up-to-date with the latest system updates.
- Attend company-wide online training sessions.
- Utilize customer service skills to resolve client inquiries; understand the needs of clients and determine appropriate solutions.
- Cultivate and maintain an excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of the software.
- Develop and maintain a deep understanding of customers' business drivers and operational goals, and steer our product to align with those initiatives.
- Gather client feedback and requirements for future releases of the software.
- Enter critical support and activity notes in Salesforce.
- Help create and/or translate new tutorials as needed by contributing content to the database of support articles.
**Key Competencies Include**:
- Product Delivery Expertise: Capability to clearly communicate the product(s) and brand to customers and key stakeholders.
- Ability to clearly communicate & synthesize customer details (needs, feedback, concerns, opportunities, etc.) internally to multiple departments (Sales, Support, Product, Marketing, Design).
- Project Management and Collaboration: Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you.
- Ability to manage multiple projects/customer accounts with varying processes at once.
- Can proactively and positively empower the client to work as independently as possible.
- Able to lead to multiple personality types and stakeholders through onboarding.
- Communication and Emotional Intelligence: Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.
**You'll Succeed With**:
- 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager roles
- Experience in hospitality/tourism
- Communication skills and a positive attitude
- Must be fluent in English and Spanish. Portuguese is a differential and a plus
- Problem-solving skills and emotional management
- Compatible graduation course (completed)
- More than 2 years of proven experience in the area
- Skill with computers and systems
- Guest Experience SaaS Platforms - nice to have
- Twilio Console Experience (Programable Messaging) - nice to have
- Excellent interne
-
Onboarding Coach
hace 8 meses
Buenos Aires, Argentina Third-Party Job Posts A tiempo completoCloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...
-
Professional Development Coach
hace 3 semanas
Buenos Aires, Argentina ZS Associates A tiempo completo: **ZS** is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions...
-
Customer Success Team Lead
hace 3 semanas
Buenos Aires, Argentina Owners A tiempo completo**Summary** Early-stage startup building the operating system for small business ownership seeking a Customer Success Team Lead to join our Start Team **Owners ~ (** **)** At Owners, we help founders build the small business of tomorrow, today. Our vision is to build the operating system for local business ownership, and by doing so to provide a more...
-
Account Executive
hace 2 días
Buenos Aires, Argentina Transgate Global Careers A tiempo completoAccount Executive - Fully Remote Our client, Wavely, is an agency that assists coaches across various industries in launching and managing their podcasts. Our mission is to help coaches create engaging content that attracts new clients and builds their personal brand. We are seeking a motivated and experienced Account Executive to join our team on a...
-
LATAM ERP Solution Consultant, Implementation
hace 3 semanas
Buenos Aires, Argentina Pipe17 A tiempo completoLocation: LATAM This position ERP Solution Consultants, Implementation at Pipe17 are involved in pre-sales and actively taking ownership of the customer onboarding and post-sales support work, taking ownership of the customer’s requirements and problems from start to finish. Pre-sales can involve requirements gathering and demos, and onboarding is one...
-
Field Sales Training Manager
hace 7 meses
Buenos Aires, Argentina Monster Energy A tiempo completoThe FSTM primary responsibility is to develop the Territory Business Leader’s selling skills, product knowledge, account management capability and bottler engagement through training and coaching activities that result in increased performance and business results across the sales force. The position enables development of one’s leadership skills through...
-
Solutions Engineer
hace 1 semana
Buenos Aires, Argentina Corva A tiempo completo**About Corva** Corva has built a first-of-its-kind energy app store on a bedrock of best-in-class technologies, data pipelines, and a secure and scalable architecture. Our energy solutions solve today's toughest well delivery challenges, from well design through drillout. The ever-evolving platform is not only future-proof for digitizing operations but is...
-
Customer Support Lead
hace 7 meses
Buenos Aires, Argentina Third-Party Job Posts A tiempo completoCloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...
-
Head of People
hace 5 meses
Buenos Aires, Argentina Jampp A tiempo completoWe are seeking a detail-oriented, passionate, dynamic, and experienced Head of People for a full-time position within our People team. Will lead the day-to-day HR topics, while being a strategic coach for Top and Middle management providing guidance on an ongoing basis. He or she will support talent development throughout the company and manage the full...
-
Head of Event Production, Nordic
hace 6 días
Buenos Aires, Argentina Management Events A tiempo completoAt Management Events we take pride in creating memorable experiences, knowledge sharing, and professional growth for the members of Aurora Live Business Network across Europe, and to multiple solution providers. As the Head of Event Production, you will lead a team of Event Experience Managers across Nordics, shaping the future of our events and gatherings,...
-
Customer Support Team Lead
hace 1 mes
Buenos Aires, Argentina Gorgias A tiempo completoGorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without...
-
Software Engineering Manager
hace 7 meses
Buenos Aires, Argentina Teramind A tiempo completoTeramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform. Join our team of innovators who are redefining insider risk management through cutting edge technology. More than 10,000 organizations across the globe use Teramind to mitigate insider threats and protect their sensitive company...
-
Buenos Aires, Argentina Sagan A tiempo completoJob Title: Real Estate Operations Specialist Location: Remote (EST Time zone) Salary Range: up to 3000 USD Work Schedule: Monday - Friday, 9:00 AM to 6:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...
-
HR Administrative Partner
hace 3 días
Buenos Aires, Argentina Parser Limited A tiempo completo**HR Administrative Partner** 07_Parser Staff - Hybrid (Buenos Aires) This position offers you the opportunity to join a fast-growing technology organization that is redefining productivity paradigms in the software engineering industry. If you are passionate about technology and want to learn about new trends that are shaping human behavior, this...
-
Head of People
hace 7 meses
Buenos Aires, Argentina Olly Olly A tiempo completo**About Olly Olly**: Hi, we're Olly Olly. We're a small-ish, but mighty team of digital marketing strategists, creative visionaries, graphic designers, developers, copywriters and account managers who solve problems — and we do it creatively. Our mission is to rid small businesses of sub-standard marketing help and provide "guaranteed happiness" to all our...
-
Accounting Payable Analyst
hace 4 días
Buenos Aires, Argentina CookUnity A tiempo completo**CookUnity is the first chef-to-you marketplace connecting the country's most talented chefs with eaters (consumers). We're changing meal delivery by bringing small-batch, restaurant-quality meals to eaters across the country. Every week, a diverse collective of all-star chefs craft their signature, ready-to-eat dishes for an elevated at-home dining...
-
Medical Content Specialist
hace 4 meses
Buenos Aires, Argentina GSK A tiempo completo**Site Name**: Buenos Aires Libertador **Posted Date**: Sep 26 2024 **Medical Content Specialist** This role sits within the Emerging Markets Medical Content Hub and is responsible for agile development of high-quality, fit for purpose content to support scientific dialogue that protects patient health, safety, and outcomes. Global Medical’s vision is to...
-
Team Lead, Web Development
hace 2 semanas
Buenos Aires, Argentina Avature A tiempo completo*We're also considering applicants from other locations within Argentina*_ At Avature we develop a platform used to create solutions for all kinds of industries, resulting in an exciting work environment, full of novel technical challenges and learning opportunities. Team Leaders play the lead in this journey, using their project management and soft skills...
-
Client Solutions Manager, Performance
hace 8 meses
Buenos Aires, Argentina TikTok A tiempo completoResponsibilities TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...
-
Customer Service Team Leader
hace 6 días
Buenos Aires, Argentina Betsson Group A tiempo completo**BUENOS AIRES** - OPERATIONS**CUSTOMER SERVICE TEAM LEADER**: **Customer Service Team Leader**: As Betsson continues to grow across Latin America, we are looking for a Customer Service Team Leader to join us in Argentina - North Zone of City of Buenos Aires. **THE WOW**: You will be a part of a seamless Customer Service function, working to achieve our...