Client Onboarding Specialist
hace 4 semanas
**Role Overview**:
We're seeking an Client Onboarding Specialist with exceptional communication skills and a knack for technology to join our team. You'll be the first point of contact for our clients, guiding them through the setup process and ensuring a smooth onboarding. Your role is pivotal in helping clients understand and leverage Captain for their business success.
**About You**:
You're a natural communicator who loves engaging with people and building relationships. You have a genuine interest in technology and enjoy learning about new tools and platforms.You're highly organized and take pride in managing projects and tasks efficiently. You thrive in dynamic environments and are comfortable adapting to change. You're a problem-solver at heart, always looking for ways to improve processes and outcomes. You're passionate about helping others and take satisfaction in seeing clients succeed. You enjoy working collaboratively but are also self-motivated and can work independently. You're eager to be a part of a growing startup and are excited about the opportunity to wear many hats and contribute to various aspects of the business.
**Key Responsibilities**:
Serve as the primary point of contact for clients during the onboarding process. Guide clients through the setup and integration of Captain with their CMS. Provide clear and effective written and verbal communication to clients, ensuring they understand how to use Captain effectively. Work closely with clients to tailor Captain to their marketing needs. Maintain high levels of organization to manage multiple client onboarding processes simultaneously. Address client questions and concerns promptly, providing exceptional customer service. Collaborate with the product and tech teams to enhance the onboarding experience and product features based on client feedback.
**Qualifications**:
1-2 years of experience in a similar onboarding or customer success role, preferably in a SaaS or tech environment. Fluent in English with outstanding writing and speaking skills. Strong organizational skills and the ability to manage multiple tasks efficiently. Comfortable working in a fast-paced, early-stage startup environment. A proactive, problem-solving attitude and the ability to work independently. A commitment to delivering high-quality customer service and driving client success.
**What We Offer**:
The opportunity to be a part of a fast-growing startup and make a tangible impact. A dynamic and supportive team environment. Competitive salary and benefits. Opportunities for professional growth and development.
If you're passionate about helping clients succeed and thrive in a startup environment, we'd love to hear from you
**Salary**: Between $1500- $2000 USD A month
**Job Title**: Client Onboarding Specialist - Captain (SaaS Product)
**Location**: Remote
**Type**: Full-time Contractor
**About Us**:
Captain is an innovative SaaS product revolutionizing the way businesses approach Content marketing. As an early-stage startup, we're looking for dynamic individuals who are ready to make a significant impact.
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