Customer Support Analyst
hace 6 meses
**CUSTOMER SUPPORT ANALYST**
En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes.
Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante alternativas de movilidad sostenibles y eficientes, generen valor económico, social y medioambiental.
Y no solo es que creamos en ello, sino que trabajamos la magia para hacerlo posible. Si compartes con nosotros el mismo propósito, sigue leyendo porqueEste es tu sitio
**Sobre el puesto**
La misión del área de Customer Support es materializar la propuesta de valor de Cabify ofreciendo para todas nuestras audiencias un servicio seguro, fiable y superior. Para esto, es necesario generar procesos de clientes de alto valor agregado de forma eficiente y escalable.
**¿Cómo nos ayudarás a cumplir nuestra misión?**
- Llevar el seguimiento de la operación en todas las audiencias y detectar con un enfoque analítico y proactivo posibles problemas, incidencias, temas críticos.
- Resolver casos críticos con una mentalidad CX
- Entender los principales puntos de fricción en la experiência de Drivers para cada uno de los procesos y establecer propuestas de mejora
- Identificar problemas complejos, ser capaz de segmentarlo en problemas más sencillos y plantear y liderar planes de acción para solventar los problemas detectados
- Ser capaz de trasladar al resto de áreas los impactos y las consecuencias originados por los procesos/decisiones definidos por la compañía
- Generar propuestas de mejora de procesos internos y externos en base al trabajo de análisis
- Presentación de resultados, análisis de datos, tendencias y oportunidades de mejora.
**¿Qué buscamos?**
- Conocimiento de diseño y rediseño de proceso de operaciones, creación de manuales, flujogramas e indicadores de gestión
- Mas de 2 años de experiência en mejora de procesos operativos, consultoría o campos afines
- Visión CX
- Mentalidad analítica y data-driven, con experiência en resolución de problemas
- Sólidos conocimientos de análisis estadísticos, simulación de escenarios y métodos cuantitativos
- Excelente manejo de Microsoft Excel o Google Sheets
- Profundos conocimientos y experiência en paquetes de informes (Business Objects, etc.), bases de datos (SQL, Tableau, Power BI etc.)
**¿Qué ofrecemos?**
Somos un equipo repleto de gente feliz y motivada. Flexibilidad, buen ambiente, crecimiento e impacto asegurados Cabify viene cargado de beneficios para que los disfrutes en tu viaje junto a nosotros:
Plan de medicina prepaga OSDE
Horario flexible, teletrabajo y semanas full remote
️ Beneficios y descuentos con Club LA NACIÓN
Recharge Day: el tercer viernes del mes libre
️Cabify days: Días de descanso adicionales
Eventos divertidos para disfrutar junto a tu equipo
️Equipo de trabajo para que desarrolles todo tu talento
Y muchos más..,
-
Customer Support Analyst
hace 1 mes
Buenos Aires, Argentina UpGuard A tiempo completo**Who are we?** UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the...
-
Customer Support Analyst
hace 5 meses
Capital Federal, Buenos Aires, Argentina Navent A tiempo completo¡Seguimos creciendo! Hoy nos encontramos en la búsqueda de una persona que ocupe el rol de: ✨ Customer Support Analyst ✨ para el equipo de Tokko Broker. El objetivo principal de la posicion es ofrecer respuestas y soluciones a nuestros clientes, acerca del soporte técnico y otras cuestiones relacionadas a la utilización del sistema de Tokko Broker....
-
Administrative Support Specialist
hace 3 semanas
Buenos Aires, Argentina Sirius Support A tiempo completoAbout the Virtual Assistant position at Sirius SupportWe are seeking a highly skilled Virtual Assistant to provide administrative support to our team while working remotely. As a Virtual Assistant, you will be responsible for handling administrative projects and delivering high-quality work under minimum supervision.You will be required to have experience in...
-
Technical Support Analyst
hace 2 meses
Buenos Aires, Argentina ESET DACH A tiempo completoTechnical Support Analyst Arbeitsort: Buenos Aires Arbeitszeit: Vollzeit Vertragsdauer: Unbefristet Job posting title Technical Support Analyst Job summary The Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support...
-
Data Analyst
hace 5 meses
Buenos Aires, Argentina Ailet A tiempo completoWe’re **Ailet**, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what’s happening in-store and how to improve sales performances. Ailet is collaborating...
-
Senior Support Analyst
hace 3 meses
Buenos Aires, Argentina Hansen Technologies A tiempo completoAbout The Role Exciting opportunity for an experienced Support Analyst that will be responsible for the acceptance, triage and resolution of customer reported incidents. They will perform preliminary investigation and resolve incidents, with the ability to update tickets to reflect the appropriate status. The Support Analyst is expected to work individually...
-
Technical Support Analyst
hace 6 meses
Buenos Aires, Argentina ESET, LLC A tiempo completoThe Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...
-
Administrative Support Specialist
hace 4 semanas
Buenos Aires, Argentina Sirius Support A tiempo completoAbout the Virtual Assistant positionWe are seeking a highly skilled Virtual Assistant to provide administrative support to our team while working remotely. As a key member of our team, you will be responsible for handling administrative projects and delivering high-quality work with minimal supervision.The ideal candidate will have experience in fulfilling...
-
Customer Support Analyst Jr
hace 5 meses
Capital Federal, Buenos Aires, Argentina Grupo QuintoAndar A tiempo completo¡Seguimos creciendo! Hoy nos encontramos en la búsqueda de una persona que ocupe el rol de ✨Customer Support Analyst✨para el equipo de Tokko Broker. El objetivo principal de la posicion es ofrecer respuestas y soluciones a nuestros clientes, acerca del soporte técnico y otras cuestiones relacionadas a la utilización del sistema de Tokko Broker....
-
Support Analyst
hace 5 meses
Buenos Aires, Argentina Sky Systems, Inc A tiempo completo**Support Analyst & Focal Point** Buenos Aires, Argentina (On-Site) **Educational Qualification*** - Studying or concluded a bachelor's degree in IT**Technical Knowledge*** - Minimum of 02 years of experience in customer service areas; - Advanced computer knowledge; - Knowledge in Ticket registration tools (Service Now, Remedy,etc...); - Leadership...
-
Patient & Customer Support Analyst
hace 5 meses
Capital Federal, Buenos Aires, Argentina Danone A tiempo completoAbout the job Al asumir la posición de **Patient & Customer Support Analyst** dentro de la unidad de negocios de SN en las oficinas de HIT - Belgrano tendrás el desafío de: - Atender y gestionar consultas y reclamos realizadas por paciente y consumidores vinculados a productos, tratamientos y estado de envíos. - Garantizar el seguimiento de consultas,...
-
Customer Support Specialist
hace 4 semanas
Buenos Aires, Argentina SupportYourApp A tiempo completoCustomer Support SpecialistAre you passionate about delivering exceptional customer experiences?We're seeking a skilled Customer Support Specialist to join our team at SupportYourApp. As a key member of our support team, you'll be responsible for providing top-notch support to our clients and their customers.Key Responsibilities:Respond to customer inquiries...
-
Coca-Cola Customer Account Analyst
hace 4 semanas
Buenos Aires, Argentina Coca Cola A tiempo completoCustomer Account Analyst RoleCoca-Cola is seeking a skilled Customer Account Analyst to join our team. As a key member of our operations, you will be responsible for managing and processing transactional activities for our local customer base.Key Responsibilities:Masterfully manage and process transactional activities, including order entry, documentation...
-
Technical Support Analyst
hace 3 meses
Buenos Aires, Argentina ESET, LLC A tiempo completoThe Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...
-
Customer Support Specialist
hace 5 meses
Buenos Aires, Argentina Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Customer Support Specialist
hace 3 semanas
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoUnlock Your Potential in Customer SupportAre you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and a passion for technology?We're looking for a skilled Customer Support Consultant to join our team at SupportYourApp. As a key member of our support team, you'll be responsible for providing top-notch...
-
Operations Analyst
hace 3 semanas
Buenos Aires, Argentina Infotree Global Solutions A tiempo completoJoin an innovative tech company known for redefining industry standards and delivering advanced solutions for high-performance data storage products. This organization values customer-focused operational support, impactful teamwork, and an environment where proactive problem-solving is celebrated.As a key part of our Customer Operations Support team,...
-
Customer Support
hace 3 meses
Buenos Aires, Argentina Webxloo, LLC A tiempo completoRESPONSIBILITIES: - Assist clients with product inquiries, troubleshooting, and technical support - Conduct outbound calls to follow up on customer inquiries and resolve any outstanding issues - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with internal teams to escalate and resolve complex customer issues -...
-
Customer Support Lead
hace 5 meses
Buenos Aires, Argentina Third-Party Job Posts A tiempo completoCloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...
-
Customer Support Specialist
hace 4 semanas
Buenos Aires, Argentina SupportYourApp A tiempo completo{"title": "Customer Support Consultant", "description": "Unlock Your Potential in a Multicultural EnvironmentAre you passionate about technology and customer support?We're looking for a skilled Customer Support Consultant to join our team at SupportYourApp, a leading Support-as-a-Service company.As a Customer Support Consultant, you will be responsible for...