Senior Support Analyst
hace 3 meses
About The Role
Exciting opportunity for an experienced Support Analyst that will be responsible for the acceptance, triage and resolution of customer reported incidents. They will perform preliminary investigation and resolve incidents, with the ability to update tickets to reflect the appropriate status. The Support Analyst is expected to work individually as well as in a team environment.
About You
You are a highly enthusiastic individual with proven experience working in client support, managing tickets, troubleshooting and escalations.
- You are a graduate with a degree in Engineering, Information Technology, or Computer Science, or have equivalent experience in a professional environment and have an interest in the Utility industry.
- You have strong written and spoken English with effective decision-making skills and planning skills including being highly proficient in Microsoft Word, Excel, and PowerPoint
- You like to debug and troubleshoot product issues in a complex environment including being able to provide workarounds and/or propose solutions independently and/or by collaborating with internal teams that may include on-call rotations or in a 24x7 support environment.Your background in UNIX/LINUX is at an intermediate-level knowledge, with some experience in maintenance or admin activities.
Key Responsibilities
- Investigate new incidents as reported by customers, ensuring that the issue is properly understood and documented.
- Escalate Sev-1 and urgent issues as needed to the appropriate teams and management.
- Communicate regularly with the Customer and internal resources on the status of incidents as per accepted guidelines.
- Assist customers with operational issues on the software and perform source code administration for requests by the Project Team / Delivery.Provide periodic on call support for Sev-1 urgent issues and assist with coordinating customer deployments with internal teams.
Benefits and Perks
Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.
Company Overview
Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 36 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.
Contact Us
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status _. _
**#BuenosAires
-
Technical Support Analyst
hace 6 meses
Buenos Aires, Argentina ESET, LLC A tiempo completoThe Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...
-
IT Support Analyst
hace 1 mes
Buenos Aires, Argentina DEPT A tiempo completoJob Title: IT Support AnalystWe are seeking a highly skilled and motivated IT Support Analyst to join our team at DEPT. As an IT Support Analyst, you will be responsible for providing technical support to our employees worldwide, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key Responsibilities:Provide technical...
-
Accounting Senior Analyst
hace 4 semanas
Buenos Aires, Argentina Chevron A tiempo completoJob Title: Senior Accounting AnalystThe Chevron Business Support Center (BASSC) in Buenos Aires, Argentina, is seeking a highly skilled Senior Accounting Analyst to join our team. As a key member of our finance team, you will be responsible for providing financial analysis, oversight, and coordination of various activities.Key Responsibilities:Provide...
-
Senior Technical Support Specialist
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina JD A tiempo completo{"h1":"Senior 1st Line Analyst Role Summary"}We're seeking a skilled Senior 1st Line Analyst to join our Service Desk team, playing a key role in delivering exceptional customer service and technical support.About the Role Provide technical support and guidance to internal stakeholders, troubleshooting complex issues and escalating as needed. Work...
-
Technical Support Analyst
hace 2 meses
Buenos Aires, Argentina ESET DACH A tiempo completoTechnical Support Analyst Arbeitsort: Buenos Aires Arbeitszeit: Vollzeit Vertragsdauer: Unbefristet Job posting title Technical Support Analyst Job summary The Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support...
-
IT Senior Analyst Manufacturing
hace 2 meses
Buenos Aires, Argentina Tevapharm A tiempo completoIT Senior Analyst ManufacturingAt Teva Pharmaceuticals, we're committed to making good health more affordable and accessible. As an IT Senior Analyst Manufacturing, you'll play a key role in supporting our mission by providing technical expertise and solutions to our manufacturing operations.The OpportunityYou'll engage with plant personnel to develop and...
-
Senior Business Analyst
hace 4 semanas
Buenos Aires, Argentina Baker McKenzie A tiempo completoJob Title: Senior Business Analyst About the Role: We are seeking a highly skilled Senior Business Analyst to join our Statutory Reporting and Analysis team. As a key member of the team, you will be responsible for providing statutory reconciliations, financial reporting, and other projects as required. Responsibilities: * Prepare statutory cost...
-
Senior Financial Analyst
hace 4 semanas
Buenos Aires, Argentina Siemens S.A. A tiempo completoThe Senior Financial Analyst provides accurate and timely financial information to Siemens S.A. management and regulatory agencies. This role serves as a subject matter expert in accounting theory and plays a leadership role in enhancing existing processes. The analyst also provides guidance and development support to accounting...
-
Technical Support Analyst
hace 3 meses
Buenos Aires, Argentina ESET, LLC A tiempo completoThe Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...
-
Senior Compensation Analyst
hace 1 mes
Buenos Aires, Argentina Assurant A tiempo completoSenior Compensation Analyst Job DescriptionThe Senior Compensation Analyst plays a pivotal role in shaping the organization's compensation philosophy, programs, policies, and structures. This role requires a deep understanding of compensation trends and opportunities, as well as the ability to create data-driven analyses and models to inform business...
-
Data Analyst
hace 5 meses
Buenos Aires, Argentina Ailet A tiempo completoWe’re **Ailet**, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what’s happening in-store and how to improve sales performances. Ailet is collaborating...
-
Csirt Senior Cybersecurity Analyst
hace 3 meses
Buenos Aires, Argentina Web: A tiempo completoDescripción del empleo: Para uno de nuestros clientes del rubro salud estamos en la búsqueda de un** CSIRT Senior Cybersecurity Analyst** The Senior Cyber Security Analyst will be a key member of Computer Security Incident Response Team (CSIRT). This role will be responsible for monitoring and responding to security incidents, conducting threat analysis,...
-
Senior Financial Analyst
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Ecolab A tiempo completoJob Title: Senior Financial AnalystEcolab is seeking a Senior Financial Analyst to join our Corporate Functions team. This role will be responsible for delivering enterprise-wide financial deliverables and analysis spanning across Ecolab's corporate functions.Key Responsibilities:* Execute corporate function forecasting, accounting, and planning* Drive...
-
Application Production Support Analyst
hace 5 meses
Buenos Aires, Argentina Citi A tiempo completoLugar de Trabajo: Buenos Aires Argentina Objetivo: The Application Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area...
-
Total Rewards Senior Analyst
hace 1 mes
Buenos Aires, Argentina Assurant A tiempo completoJob Title: Total Rewards SR AnalystThe Total Rewards Senior Analyst plays a critical role in the analysis, implementation, and operations of global mobility, recognition, and total rewards philosophies and programs, policies, and structures for the global organization.Key Responsibilities:Support global mobility and recognition programs, including...
-
Senior Business Analyst
hace 3 semanas
Buenos Aires, Buenos Aires C.F., Argentina NTT DATA A tiempo completoAbout the RoleWe are seeking a highly motivated and detail-oriented Senior Business Analyst to join our team at NTT DATA. As a Senior Business Analyst, you will be responsible for working closely with senior professional colleagues to gain knowledge and experience in a specific area or function.Key Responsibilities:Assist with tasks relevant to the specific...
-
Senior HRIS Analyst
hace 4 semanas
Buenos Aires, Argentina M&C Saatchi Group A tiempo completoWe are looking for a Senior HRIS Analyst for our Cape Town support team.The HRIS Analyst is responsible for providing support across multiple functional areas of Workday (HCM, Benefits, Absence, Time Tracking, Compensation, Talent, Learning, advanced reporting, and security).This role will collaborate with stakeholders to enhance existing processes and...
-
Total Rewards Senior Analyst
hace 4 semanas
Buenos Aires, Argentina Assurant A tiempo completoJob SummaryThe Total Rewards Senior Analyst is a key player in the analysis, implementation, and operations of global mobility, recognition, and total rewards philosophies and programs, policies, and structures for the global organization.Key ResponsibilitiesSupport global mobility and recognition, including program support, data management, and case...
-
IT System Support Analyst.
hace 1 semana
Buenos Aires, Argentina Chevron A tiempo completoThe IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates...
-
Sr Support Xml Analyst
hace 5 meses
Buenos Aires, Argentina Despegar A tiempo completoActualmente en Despegar nos encontramos en la búsqueda de un **Sr Support XML Analyst - Bilingüe** **Objetivos del puesto**: - Realizar soporte a agencias en cuanto a integraciones XML y reclamos/disputas de reservas. - Revisión de logs XML tanto provistos del cliente como de nuestro lado. - Levantamiento de requerimientos al equipo de...