Senior Support Analyst

hace 4 meses


Buenos Aires, Argentina Hansen Technologies A tiempo completo

About The Role

Exciting opportunity for an experienced Support Analyst that will be responsible for the acceptance, triage and resolution of customer reported incidents. They will perform preliminary investigation and resolve incidents, with the ability to update tickets to reflect the appropriate status. The Support Analyst is expected to work individually as well as in a team environment.

About You

You are a highly enthusiastic individual with proven experience working in client support, managing tickets, troubleshooting and escalations.
- You are a graduate with a degree in Engineering, Information Technology, or Computer Science, or have equivalent experience in a professional environment and have an interest in the Utility industry.
- You have strong written and spoken English with effective decision-making skills and planning skills including being highly proficient in Microsoft Word, Excel, and PowerPoint
- You like to debug and troubleshoot product issues in a complex environment including being able to provide workarounds and/or propose solutions independently and/or by collaborating with internal teams that may include on-call rotations or in a 24x7 support environment.Your background in UNIX/LINUX is at an intermediate-level knowledge, with some experience in maintenance or admin activities.

Key Responsibilities
- Investigate new incidents as reported by customers, ensuring that the issue is properly understood and documented.
- Escalate Sev-1 and urgent issues as needed to the appropriate teams and management.
- Communicate regularly with the Customer and internal resources on the status of incidents as per accepted guidelines.
- Assist customers with operational issues on the software and perform source code administration for requests by the Project Team / Delivery.Provide periodic on call support for Sev-1 urgent issues and assist with coordinating customer deployments with internal teams.

Benefits and Perks

Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.

Company Overview

Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 36 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.

Contact Us

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status _. _

**#BuenosAires


  • On Site Support Analyst

    hace 2 semanas


    Buenos Aires, Argentina Tenaris A tiempo completo

    **About the Role**: We are looking for a Senior Analyst, with technical knowledge on microcomputing field, to join our team and contribute to some of our major projects related to the challenges of end-users support. This position will work closely with the IT and Support areas across all regions. If you are passionate about the pursuit of continuous...


  • Buenos Aires, Argentina ESET, LLC A tiempo completo

    The Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...


  • Buenos Aires, Argentina Upscale Sdn Bhd A tiempo completo

    Title: Senior, Cyber Security Analyst To provide 2nd & 3rd level threats investigations and remedy for customers Provide high-level proactive technical support, including security configurations, security policy modification recommendation, and diagnostics of remote network security issues Analyze cyber security incident and implement improvement action...


  • Buenos Aires, Argentina ESET, LLC A tiempo completo

    The Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...


  • Buenos Aires, Argentina AP Recruiters A tiempo completo

    FRFS Production Support Analyst - DevOps/Cloud Remote Expected Contract Length: 12 months with possibility of extension About Our Client: Our client is a prestigious financial services organization that delivers cutting-edge payment solutions to financial institutions nationwide. They operate as an integrated organization focused on technology innovation,...

  • Data Analyst

    hace 7 meses


    Buenos Aires, Argentina Ailet A tiempo completo

    We’re **Ailet**, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what’s happening in-store and how to improve sales performances. Ailet is collaborating...


  • Buenos Aires, Argentina Web: A tiempo completo

    Descripción del empleo: Para uno de nuestros clientes del rubro salud estamos en la búsqueda de un** CSIRT Senior Cybersecurity Analyst** The Senior Cyber Security Analyst will be a key member of Computer Security Incident Response Team (CSIRT). This role will be responsible for monitoring and responding to security incidents, conducting threat analysis,...

  • Senior Finance Analyst

    hace 3 semanas


    Buenos Aires, Argentina Hogarth Worldwide A tiempo completo

    Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across...

  • Senior Financial Analyst

    hace 4 semanas


    Buenos Aires, Buenos Aires C.F., Argentina Assurant A tiempo completo

    OverviewAssurant, a leading provider of risk management products and services, seeks a skilled Senior Financial Analyst to join its team. In this role, you will play a key part in supporting AFS Operations and Global accounting by providing accurate and timely financial information.


  • Buenos Aires, Argentina Chevron A tiempo completo

    The IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates...

  • Sr Support Xml Analyst

    hace 7 meses


    Buenos Aires, Argentina Despegar A tiempo completo

    Actualmente en Despegar nos encontramos en la búsqueda de un **Sr Support XML Analyst - Bilingüe** **Objetivos del puesto**: - Realizar soporte a agencias en cuanto a integraciones XML y reclamos/disputas de reservas. - Revisión de logs XML tanto provistos del cliente como de nuestro lado. - Levantamiento de requerimientos al equipo de...


  • Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** Position Name: Litigation Support Analyst** - Short DescriptionAs a Litigation Support Analyst, you will be responsible for helping the legal team defend and resolve litigation and provide counsel, advice, and support to the business - with an emphasis on fact finding and analysis, event reconstruction, and document management, mainly...

  • IT Support Analyst

    hace 1 mes


    Buenos Aires, Argentina MyCareer+ A tiempo completo

    REQUIREMENTS: Associates or Bachelors degree in Information Systems, or 5+ years of relevant experience. Must be a U.S. Citizen, meet the U.S. Department of States definition of a U.S. Person, and be able to obtain a Secret Level Security Clearance. Familiarity with DCSA, ITAR, CUI handling, and CMMC certification is preferred. JOB DESCRIPTION: The IT...

  • Product Support Analyst

    hace 10 horas


    Capital Federal, Buenos Aires, Argentina Navent A tiempo completo

    Nuestro equipo de Soporte y Producto está creciendo! Product Support Analyst te estamos buscando ¿Qué harás como Product Support Analyst en Navent? Vas a dar soporte a las áreas de Atención al Cliente e integradores en la atención de incidencias relacionadas con errores o problemas con el funcionamiento de las plataformas de la compañía. Serás...


  • Buenos Aires, Buenos Aires C.F., Argentina Chevron A tiempo completo

    The Chevron IT System Support Analyst role is a dynamic position that requires a unique blend of technical expertise and collaboration skills. This position is part of the IT Engineering function within the Chevron Business Support Center (BASSC) in Buenos Aires, Argentina, and involves providing technical support and troubleshooting for internally developed...


  • Buenos Aires, Argentina Jampp A tiempo completo

    We are looking for an outstanding **Product Support Analyst** to join our new **Product Support team**. The Product Support team is responsible for addressing our direct customers' and internal stakeholders' requests as well as providing valuable feedback to our Product & Tech teams. As a **Product Support Analyst**, you will have the opportunity to **work...


  • Buenos Aires, Argentina UpGuard A tiempo completo

    **Who are we?** UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the...

  • Senior Data Analyst

    hace 6 meses


    Buenos Aires, Argentina Varsity Tutors A tiempo completo

    Varsity Tutors, a Nerdy company, is seeking an innovative Senior Data Analyst based in Argentina to join our team and work on impactful initiatives providing decision support to business leadership through quantitative analysis mining our data for opportunities, and technical development of new data pipelines and reporting. The Senior Data Analyst will be...


  • Buenos Aires, Argentina Novo Nordisk A tiempo completo

    Business Insights Senior Analyst **Category**:Commercial Marketing**Location**:Vicente Lopez, Buenos Aires, AR- **The position** As a Business Insights Senior Analyst, you will: - Support the BI Manager and the team in centralizing and managing a variety of data and information through the creation of dashboards and KPIs. - Proactively assist in the...


  • Buenos Aires, Buenos Aires C.F., Argentina IBC Ventures LTD A tiempo completo

    At IBC Ventures LTD, we are seeking a highly skilled Senior Blockchain Research Analyst to join our dynamic team. With a competitive salary of $80,000 per year, this is an excellent opportunity for someone who is passionate about blockchain technology and cryptocurrency.