Technical Account Manager
hace 1 mes
Somos una compañía de soluciones digitales, con operación en diez países de América Latina. Apoyamos y evolucionamos los negocios de nuestros clientes a partir de nuestras cuatro líneas de negocios: Digital Business, Cloud Solutions, Digital Payments y Technology Platforms.
En estos momentos nos encontramos en búsqueda de un talento para cumplir el rol de **Technical Account Manager (TAM)**.**
**Responsabilidades e atribuições**
Experiência y conocimientos: más de **ocho (8) años** o superior en:
- Mantener un estrecho relacionamiento con los clientes, facilitando la resolución de problemas y entregando soluciones.
- Detectar, declarar y gestionar riesgos operacionales.
- Realizar seguimiento y control periódico del estado del servicio, controlando backlog, desvíos y cumplimientos de SLA.
- Identificar las necesidades de capacitación y desarrollo en los equipos, asegurando la cobertura técnica para la atención de las demandas actuales y futuras del cliente.
- Coordinar reuniones con los equipos técnicos para la entrega de resultados de indicadores, estado del servicio y siguientes pasos.
- Dar soluciones a los problemas de gestión que presenten los distintos equipos técnicos y el servicio hacia el cliente.
- Liderar equipos multidisciplinarios para el cumplimiento de los objetivos definidos.
**Requisitos e qualificações**
Técnico, tecnólogo y/o profesional en Ingeniería Civil, Sistemas, o afines
- ** Certificaciones en Nubes Públicas** (deseable).
- ** Certificación en ITIL V3 o V4** (deseable).
**Informações adicionais** ¿Qué te ofrecemos?**
PAC - Programa de aceleración profesional
Reembolso por certificaciones
MOBIFLIX - Nuestra academia corporativa que cuenta con cursos presenciales y online, alineados a las nuevas tendencias del mercado tecnológico
Creemos que el presente es plural y la inclusión transforma, por eso, todas las personas son bienvenidas en nuestras vacantes, para promover un ambiente de trabajo inclusivo, de respeto, justicia y equidad.
¿Te gustaría embarcarte en este desafío con nosotros? **#VENASERTIVIT**
TIVIT es una multinacional brasileña que transforma los negocios a través de la tecnología. Con 25 años de presencia en el mercado y operaciones en diez países de Latinoamérica. La compañía ofrece servicios y soluciones de nube pública, privada e híbrida, desarrollo ágil de software, ciberseguridad, transformación digital, así como SaaS y otras soluciones que apoyan a las empresas en sus viajes de transformación digital.
La compañía tiene una fuerte estrategia de innovación, con TIVIT Labs (centro que apoya a las empresas a descubrir y resolver sus mayores desafíos de innovación) y TIVIT Ventures, un brazo de adquisición de empresas innovadoras, que ya cuenta con las marcas Stone Age, TbankS, Privally, DevApi, Lambda3, SENSR.IT y XMS.
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