Technical Account Executive

hace 6 meses

Buenos Aires, Argentina Delve A tiempo completo

**Who We Are**:
DELVE is a performance marketing agency that delivers digital marketing management, first-party data science and consulting, and adtech/martech systems integration and reselling on a global scale. We connect the dots between data and technology in media, creating an “Unfair Advantage” for our clients, team members and partners.

Our culture emphasizes professional development in an environment where everyone can have an impact. We are passionate about seeing our team through self-care, family, community and (of course) career growth. As a privately owned company, we don’t get caught in red tape, making for substantially more opportunities.

DELVE is a fast-paced company with proven success high-profile global customers such as UNICEF, Wynn Americas, Virgin Voyages, Gerber Life Insurance, Apple Leisure Group, Orange, and Hebe.

DELVE is headquartered in Boulder, CO, with offices in Warsaw and Minsk.

**What You Will Do**:
Technical Account Executives, also known as a Technical Sales Executive, is responsible for managing the relationship between the organization, its key customers and partners with the goal to drive technology license growth. They serve as the primary point of contact for technical discussions and work closely with clients to understand their needs, address their concerns, and ensure their satisfaction. Here are the key responsibilities of a Technical Account Executive:
**Also, overtime**:

- Relationship Management: Nurture positive and collaborative working relationships with key clients, technology partners, and internal departments. Establish, maintain, and build trust while fostering open lines of communication. Understand each party's business objectives, technical needs, and challenges.
- Sales and Business Development: Identify opportunities for upselling, cross-selling, and expanding the organization's products or services within the assigned accounts. Collaborate with the sales team to develop account strategies and drive revenue growth
- Technical Expertise: Possess a strong technical background and knowledge of the organization's products or services. Understand the technical aspects of the offerings and effectively communicate their value proposition to clients. Provide technical guidance, demonstrations, and presentations to support the sales process.
- Account Planning and Strategy: Develop account plans and strategies in collaboration with cross-functional teams, including sales, marketing, and technology partners. Align the organization's solutions with customer needs and objectives, identifying opportunities for innovation and improvement.
- Project Management: Coordinate and manage the implementation of products or services for clients, ensuring timely delivery and successful onboarding. Collaborate with internal teams, such as implementation specialists or technical support, to address any technical issues or challenges.
- Customer Support and Issue Resolution: Serve as a point of contact for technical inquiries, concerns, or issues raised by customers. Work closely with technical support teams to ensure prompt and effective resolution, maintaining a high level of customer satisfaction.
- Market and Industry Knowledge: Stay informed about market trends, industry developments, and competitors' offerings. Provide insights and recommendations to clients based on industry best practices and emerging technologies.
- Collaboration and Teamwork: Collaborate with internal teams, including sales, marketing, technical support and service teams to ensure seamless customer experiences and effective communication. Share customer feedback and insights to inform partners, account strategy and enhancement efforts.

**Who You Are**:

- You are strongly determined to achieve your career goals through hard work, initiative, and resourcefulness.
- You are a life-long learner seeking ongoing improvement with a growth mindset and going outside of your comfort zone.
- You are able to focus on solving the most important problem to achieve the greatest impact.
You are willing to take the armor off, put aside any pretenses, and check your ego at the door - to build trust with others on the team.
- You take pride in achieving objectives and delivering results; individually and collectively as a team.
- You want to understand yourself and have conscious knowledge of your character, feelings, motives, and desires.
- You crave feedback and external input so you can use it to improve performance.
- You want to have an “unfair advantage” and collaborate with your team.

**What You Bring**:

- **Strong English communication skills (B2 or higher)**:

- 3+ years experience with client-facing responsibilities (account management, weekly calls, reports/dashboards, presenting reports, etc.).
- Experience selling, managing, or using AT LEAST 1 of the following tools: Google Marketing Platform tools (DV360, SA360, CM360, Google Analytics 4, Google Cloud Platform) and/OR Amazon Ads (ADS

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