Bilingual Client Support Representative
hace 5 meses
Primary Responsibilities Assist clients in the onboarding process, ensuring a smooth transition from sales to active product usage. Collaborate with internal teams to facilitate the implementation of our products, addressing any technical or logístical challenges. Provide training sessions to ensure clients understand how to use the products effectively and maximize their value for their business. Oversee success with customer renewals, adoption of our products, and customer health and satisfaction (NPS). Act as an advocate for the client within the company, ensuring their needs and priorities are communicated and addressed appropriately. Provide ongoing education to clients about new features, updates, and best practices for using our products. Monitor and analyze customer usage data to identify potential problems and address them proactively.
Our company is a New York-based language technology start-up, founded in 2017. As the world leader in our industry, we deliver real-time multilingual solutions that enable our clients to communicate effortlessly in any language—on any platform.
We enhance the world’s communication, inventing a secure, remote interpretation platform capable of integrating with any existing web conferencing solution. Created by global conferencing and interpretation experts, We facilitate a fundamental need every one of us shares - to have our ideas and contributions heard, validated, and appreciated. That can only happen when others understand our intentions.
Our team is globally distributed and culturally diverse, with employees spanning every continent. We have teams, partners, and customers across North America, Europe, Asia, and South America. We are eagerly seeking talented individuals to join us in our vision to give everyone the power to understand and be understood in their own language.
**Requisitos**:
Beneficios
What We Offer
Join a mission-driven organization and help the world communicate effortlessly in any language.
Collaborate with a diverse and global team spread across 20+ countries, learning from professionals with different cultural backgrounds.
Be part of a recognized success story We are proud to have been named Forbes' Best Startup Employer and featured in Times Magazine's Top 100 Innovations of the Year.
Experience a company culture that values innovation, transparency, and collaboration, fostering an environment where your ideas and contributions are encouraged and recognized.
Enjoy the benefits of a remote work setting, offering autonomy, flexibility, and a comprehensive package that includes learning and development opportunities, generous PTO, regional Hub Hangs, and the necessary hardware and accessories to power your remote experience.
Take ownership of your future through our Stock Option program, giving you the opportunity to become a stakeholder in our exciting journey.
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