Bilingual Interpreting Scheduler/coordinator

hace 7 meses

Cordoba, Argentina Pampa Talents A tiempo completo

We are looking for a remote interpreting scheduler to join the team

The scheduler is responsible for handling our client calls and mínimal scheduling for appointments. The Scheduler should be able to receive requests and analyze them to determine the best workflow to ensure the project is assigned on time, choosing the best suppliers, within budget, according to the company’s high standards and to client’s expectations.
They should be able to follow up on the different tasks, troubleshoot any inconveniences, track and analyze project performance, providing updates to the supervisor or other team leads as necessary.

**DUTIES AND RESPONSABILITIES**:

- Answer incoming calls to triage and schedule appointments for our clients based on approved protocols.
- Intake all client demographic information to register them in our proprietary software.
- Answer client’s questions about appointments and communicate information accurately.
- Make outgoing calls to clients and interpreters who missed or canceled appointments and to reschedule as needed.

We are dedicated to facilitating communication that flows freely and unites people within businesses, institutions, and organizations, regardless of any communication obstacles.
We help businesses, government agencies, and organizations deliver quality language access services to their consumers. We do this through premium language services that make it easier for people to exchange knowledge and ideas in more than 200 languages - either in person, or through a variety of digital media.

**Requisitos**:
**REQUIREMENTS**:

- Advanced/Bilingual English level, both written and spoken
- Previous experience in the interpretation industry
- Microsoft Office Suit command (Word, Excel, Outlook, MST, One Note)
- Great attendance
- Full time availability, from Monday to Friday 3 pm to 11 pm ARG ( 10am to 6pm PST)
- Excellent internet connection and laptop with headsets
- Located in Argentina

Beneficios
- Fully remote position
- Excellent working conditions
- SanCor health care coverage
- USD-based payment

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