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Customer Support
hace 3 meses
In this role, you will be responsible for providing exceptional support to our clients' users, ensuring their satisfaction and success with our MVP products.
Responsibilities:
- Troubleshoot and resolve customer issues, escalating technical problems to our development team when necessary
- Create and maintain comprehensive FAQ documentation
- Collaborate with internal teams to improve product features and user experience
- Generate monthly reports and participate in client calls to discuss support metrics and trends
Qualifications:
- Fluent in English (EF score of 74 or higher)
- Passion for software products and helping users succeed
- Strong problemsolving skills and ability to think critically
- Excellent written and verbal communication skills
- High attention to detail and ability to multitask effectively
- Semitechnical background, with the ability to understand and escalate technical issues
- Availability to work fixed hours
Pay:
$800,000.00 per month
Experience:
Customer Support: 1 year (required)
Language:
- English (required)
Expected Start Date: 03/05/2024
