Customer Support Specialist
hace 1 semana
Job Summary
Motorola Solutions is seeking a highly skilled and experienced Customer Support Specialist to join our team. As a key member of our Post Sales Services and Support team, you will be responsible for providing technical support and services to our customers, ensuring their satisfaction and loyalty.
Key Responsibilities
- Provide technical support and services to customers, including troubleshooting, repair, and maintenance of our products and solutions.
- Work closely with customers to understand their needs and provide solutions that meet their requirements.
- Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless delivery of customer support services.
- Develop and maintain strong relationships with customers, identifying opportunities to upsell and cross-sell our products and services.
- Stay up-to-date with industry trends and developments, ensuring that our customers receive the latest and most effective solutions.
- Participate in training and development programs to enhance technical skills and knowledge.
- Contribute to the development of customer support processes and procedures, ensuring that they are aligned with company goals and objectives.
Requirements
- Engineering degree (Telecommunications, Electrical, or Electronics) or equivalent experience.
- 4+ years of experience in the telecommunications field, IT is a plus.
- High degree of fluency in Spanish and English.
- Proactive attitude in customer service, with strong focus on satisfying customers' needs.
- Availability to travel (When it's possible, in a normal business environment).
- Autonomy and Empowerment to take increasing responsibilities.
Preferred Qualifications
- ITIL certification.
- Knowledge on Networking.
- Knowledge on Server Management (ESXi, Vsphere).
- Working technical knowledge of Motorola Solutions portfolio (PCR, DIMETRA Express).
- Cross-cultural and cross-language working experience in teams comprising people from different countries.
- Field engineering experience with Motorola Solutions portfolio, including customer management experience.
- Comfortability with learning about new products and the service portion related to them.
Travel Requirements
10-25%
Relocation Provided
No
Position Type
Experienced
Referral Payment Plan
No
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