Customer Support Specialist

hace 1 semana


Buenos Aires, Argentina Motorola Solutions A tiempo completo
Job Description

Job Summary

Motorola Solutions is seeking a highly skilled and experienced Customer Support Specialist to join our team. As a key member of our Post Sales Services and Support team, you will be responsible for providing technical support and services to our customers, ensuring their satisfaction and loyalty.

Key Responsibilities

  • Provide technical support and services to customers, including troubleshooting, repair, and maintenance of our products and solutions.
  • Work closely with customers to understand their needs and provide solutions that meet their requirements.
  • Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless delivery of customer support services.
  • Develop and maintain strong relationships with customers, identifying opportunities to upsell and cross-sell our products and services.
  • Stay up-to-date with industry trends and developments, ensuring that our customers receive the latest and most effective solutions.
  • Participate in training and development programs to enhance technical skills and knowledge.
  • Contribute to the development of customer support processes and procedures, ensuring that they are aligned with company goals and objectives.

Requirements

  • Engineering degree (Telecommunications, Electrical, or Electronics) or equivalent experience.
  • 4+ years of experience in the telecommunications field, IT is a plus.
  • High degree of fluency in Spanish and English.
  • Proactive attitude in customer service, with strong focus on satisfying customers' needs.
  • Availability to travel (When it's possible, in a normal business environment).
  • Autonomy and Empowerment to take increasing responsibilities.

Preferred Qualifications

  • ITIL certification.
  • Knowledge on Networking.
  • Knowledge on Server Management (ESXi, Vsphere).
  • Working technical knowledge of Motorola Solutions portfolio (PCR, DIMETRA Express).
  • Cross-cultural and cross-language working experience in teams comprising people from different countries.
  • Field engineering experience with Motorola Solutions portfolio, including customer management experience.
  • Comfortability with learning about new products and the service portion related to them.

Travel Requirements

10-25%

Relocation Provided

No

Position Type

Experienced

Referral Payment Plan

No



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