Customer Support Engineer
hace 4 días
Motorola Solutions is seeking a highly skilled Customer Support Engineer to join our team. As a key member of our post-sales services and support team, you will be responsible for providing technical support and solutions to our customers.
Main Responsibilities- Manage and/or perform detailed implementation of communication system solutions and services that satisfy customer requirements.
- Support the update of system 'as built' documentation.
- Provide local support to customers, including 24/7 on-call service support.
- Perform preventive and corrective maintenance on customer systems under support contract.
- Build customer relationships, present technical solutions, and conduct negotiations with customers, partners, and suppliers.
- Provide technical support and consultations for system integration centers and clarification of technical issues with customers, third parties, and within Motorola Solutions.
- Manage 3rd party relationships for ordering, installation, and integration, documentation, quality management, and acceptance testing.
- Participate in factory acceptance tests (FAT) and site acceptance tests (SAT), coordinating all technical aspects of acceptance testing.
- Work with product groups to ensure equipment is available to meet project timelines.
- Provide technical support during all project phases.
- Support software and hardware upgrades.
- Attend customer meetings, status updates, and project reporting.
- Manage, supervise, and audit subcontractors providing supplemental support services.
- Provide technical CSM support.
- Engineering degree in telecommunications, electrical, or electronics.
- 4+ years of experience in the telecommunications field, IT is a plus.
- High degree of fluency in Spanish and English.
- Proactive attitude in customer service, with a strong focus on satisfying customer needs.
- Availability to travel, when possible, in a normal business environment.
- Autonomy and empowerment to take increasing responsibilities.
- ITIL certification.
- Knowledge of networking.
- Knowledge of server management (ESXi, Vsphere).
- Working technical knowledge of Motorola Solutions portfolio (PCR, DIMETRA Express).
- Cross-cultural and cross-language working experience in teams comprising people from different countries.
- Field engineering experience with Motorola Solutions portfolio, including customer management experience.
- Comfortability with learning about new products and the service portion related to them.
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