Customer Support Engineer

hace 4 días


Buenos Aires, Argentina Motorola Solutions A tiempo completo
Job Description

Motorola Solutions is seeking a highly skilled Customer Support Engineer to join our team. As a key member of our post-sales services and support team, you will be responsible for providing technical support and solutions to our customers.

Main Responsibilities
  • Manage and/or perform detailed implementation of communication system solutions and services that satisfy customer requirements.
  • Support the update of system 'as built' documentation.
  • Provide local support to customers, including 24/7 on-call service support.
  • Perform preventive and corrective maintenance on customer systems under support contract.
  • Build customer relationships, present technical solutions, and conduct negotiations with customers, partners, and suppliers.
  • Provide technical support and consultations for system integration centers and clarification of technical issues with customers, third parties, and within Motorola Solutions.
  • Manage 3rd party relationships for ordering, installation, and integration, documentation, quality management, and acceptance testing.
  • Participate in factory acceptance tests (FAT) and site acceptance tests (SAT), coordinating all technical aspects of acceptance testing.
  • Work with product groups to ensure equipment is available to meet project timelines.
  • Provide technical support during all project phases.
  • Support software and hardware upgrades.
  • Attend customer meetings, status updates, and project reporting.
  • Manage, supervise, and audit subcontractors providing supplemental support services.
  • Provide technical CSM support.
Requirements
  • Engineering degree in telecommunications, electrical, or electronics.
  • 4+ years of experience in the telecommunications field, IT is a plus.
  • High degree of fluency in Spanish and English.
  • Proactive attitude in customer service, with a strong focus on satisfying customer needs.
  • Availability to travel, when possible, in a normal business environment.
  • Autonomy and empowerment to take increasing responsibilities.
Preferred Qualifications
  • ITIL certification.
  • Knowledge of networking.
  • Knowledge of server management (ESXi, Vsphere).
  • Working technical knowledge of Motorola Solutions portfolio (PCR, DIMETRA Express).
  • Cross-cultural and cross-language working experience in teams comprising people from different countries.
  • Field engineering experience with Motorola Solutions portfolio, including customer management experience.
  • Comfortability with learning about new products and the service portion related to them.


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