Account Manager, Client Experience

Account Manager, Client Experience Join to apply for the Account Manager, Client Experience role at Power Digital Marketing . 1 day ago Be among the first 25 applicants We are a tech‑enabled growth firm at the intersection of marketing, consulting & data intelligence, igniting revenue and brand recognition for leading and emerging companies worldwide. As a people‑first firm, we value diversity in backgrounds and experiences and believe our people & culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world, with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth‑obsessed experts who demand innovation and results, driven by integrity, autonomy and grit. We offer best‑in‑class services including SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. About the Role As an Account Manager, you will be responsible for working with clients in the Fashion, Enterprise, Lifestyle/Ecommerce, CPG/Retail, Consumer Services or B2B space. Key responsibilities include: Client‑centric communication: Manage day‑to‑day client communication with strategic updates, workflow and approval updates, proactively keeping both clients and internal teams informed. Project management: Adhere to the outlined scope of work, demonstrate excellent follow‑through by managing action items through to completion, maintain forward momentum by identifying and overcoming roadblocks. Marketing strategy: Develop integrated marketing plans that deliver against client marketing and business objectives; support the development of cross‑channel performance forecasts and media plans. Data‑driven insights: Leverage data and analytics, such as first‑party data tools like Google Analytics and Shopify, to identify strategic opportunities; translate learnings into clear and concise reporting with actionable next steps. Rapport building: Build strong client relationships and establish Power Digital as a trusted partner through exceptional communication and deep brand knowledge; build collaborative relationships among internal account teams. Client portfolio: Manage a diverse set of clients totaling up to $175K in monthly recurring revenue. Client retention: Facilitate the contract renewal strategy, presentation and proposal development alongside the Account Director to extend client partnerships. Service expansions: Work with the Account Director and the internal account team to identify additional strategies to improve performance and expand client partnerships. Employ AI technologies to enhance and optimize business processes. Utilize and leverage Power Digital’s Nova ecosystem as it relates to your department. Responsible for other tasks and projects as assigned by Client Services department leadership, as needed. Role Requirements Bachelor’s Degree in Marketing, Communication or related discipline. 3‑5 years digital marketing experience, with at least 2‑3 years spearheading cross‑channel marketing plans at scale and leveraging data in execution. Advanced understanding of paid, owned, earned media, attribution, reporting and optimization required. Key qualifications: Experience in data‑driven marketing is critical. Hands‑on experience with Google Analytics and/or other first‑party reporting platforms (Shopify, Salesforce Marketing Cloud, Adobe, etc.). Campaign leadership skills for end‑to‑end campaign development supporting strategy, segmentation, targeting, etc. in a multi‑channel environment. Strong relationship skills, supported by strategic consulting skills and technical curiosity. Demonstrated history of excellent written and verbal executive communication. Highly dependable, self‑starter, high energy, positive attitude with good organization, and time management skills. Ability to manage multiple projects simultaneously, collaborate across different teams, and thrive in a fast‑paced environment. Entrepreneurial spirit with a passion for problem‑solving, continued learning, and personal growth. Key Performance Indicators Average Client NPS 8.8, Quarterly Net Revenue Retention 105%, Minimum of 1 Active Service Expansion Opportunity. Benefits and Culture Power Digital’s people and culture are at the core of our success and we prioritize diversity across race, gender identity, age, disability status, veteran status, sexual orientation, religion and many other aspects of identity. Inclusion is everyone’s responsibility. Equal Opportunity Employer We are an Equal Opportunity Employer. All employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside the workplace. Diversity includes race, gender identity, age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All employees’ points of view are key to our success and inclusion is everyone’s responsibility. Contact and Authenticity If you have doubts about the authenticity of any messaging on behalf of Power Digital, please send an email at ******@powerdigital.com before taking further action. Seniority Level Mid‑Senior level. Employment Type Contract. Job Function General Business. Industries Railroad Equipment Manufacturing. (Note: this appears unrelated but is included in the feed.) Location and Referrals Referrals increase your chances of interviewing at Power Digital Marketing by 2x. Get notified about new Client Account Manager jobs in Chubut Province, Argentina . Related Opportunities Fashion Account Director, Client Experience – we’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. All genuine job openings will be posted on our careers page. If you have any doubts about the authenticity of any messaging, please send an email at ******@powerdigital.com before taking any further action in relation to the correspondence. #J-18808-Ljbffr