Specialist, Customer Care

hace 2 meses


Buenos Aires, Argentina Western Union A tiempo completo

Specialist, Customer Care

Are you passionate about helping others and providing a world-class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Customer Care Specialist.

Western Union powers your pursuit.

In your role you will support administration duties and local/regional projects and tasks providing consistent, informative, and accurate information within the communications function, with a focus on the following:

Role Responsibilities

Will have product, process, and compliance awareness to handle issues. This role acts as the front-line support between the Customer and internal Western Union departments, agents, vendors, and management to research and resolve Customer issues. Provides first level support for customers’ enquiries and complaints in line with SLA targets. Resolves customer enquiries, identifies, and evaluates problems and stays involved in the resolution. Contributes to the team environment and maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Role Requirements

One year or more of experience in customer service (with previous Call Centre experience preferred). A bachelor's degree or studying in a related field is desirable. Strong verbal, written and listening skills. Attention to detail and problem-solving. Intermediate/Advanced Excel. Teamwork attitude. Intermediate English.

will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Argentina-specific benefits include:

Life Insurance Health insurance Discount in universities. Discount in gyms and other retail sites. 10 days off, parental leave

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